Selling your items on Goodz is a straightforward process designed to make it easy for individuals to turn their pre-loved items into cash. Here's a step-by-step guide on how to get started:

Step 1: Create an Account

Begin by creating a user account on the Goodz platform. It's a quick and secure process, requiring only basic personal information.

Step 2: Build Your Profile

Personalize your profile by adding a brief introduction about yourself. Sharing a bit about your background can help build trust with potential buyers.

Step 3: List Your Items

To create a listing, you'll need to provide a clear and detailed description of your item. Include information like the brand, model, size, condition, and any unique features. Be honest about any imperfections to avoid disappointment for buyers.
Upload high-quality photos of your item from multiple angles. Clear, well-lit images can significantly boost your chances of attracting buyers.Set a competitive and realistic selling price for your item based on its condition, market demand, and the original retail price.

Step 4: Publish Your Listings

Once your listings are complete, simply publish them on Goodz. The best part is that listing items on Goodz is entirely free.

Step 5: Monitor Your Listings

Keep an eye on your listings to respond promptly to inquiries from potential buyers. Engaging with buyers and providing additional information can increase your chances of making a sale.
Selling on Goodz is not only convenient but also cost-effective, as there are no listing fees. Your items will be visible to a wide audience of potential buyers, increasing your chances of successful sales.

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• Increase Visibility: Boosted items appear at the top of GOODZ users' home page feeds, significantly enhancing the chances of a quick sale.
• Target the Right Users: Boosted items align with user searches, ensuring your offer reaches the right audience and attracts potential buyers.
• Maintain Your Price: By boosting your item, you avoid lowering its price to attract members, retaining control over the true value of your product

How much does Boosting cost?
The fees for Boosted items vary based on the chosen duration and the item's price. Users can select either a 3-day Boost at x AED or a 7-day Boost at x AED. Boosts are renewable, and VAT is applicable to the payment. If a Boosted item is removed due to non-compliance with GOODZ standards, the Boost cost will not be refunded.
How does it work?
To purchase a Boost :
1. Go to your profile and navigate to the "My Store" tab.
2. Below each item, click the "Boost" button.
3. Press "Boost" and complete your purchase.
4. Once the order is confirmed, your Boost is activated immediately.
2. Highlight your Store
The "Highlight your Store" feature is a paid option allowing GOODZ users to showcase all their items simultaneously, maximizing the potential for quick sales. This feature promotes the user's profile on the news feeds of all platform users, effectively matching each of your ads with users conducting similar searches.
Benefits of using "Highlight your Store :

• Increased Visibility: During the "Highlight your Store" period, users see your Store in their news feeds, displaying a selection of your products and significantly increasing the chances of quick sales.
• Target the Right Users: Visibility of your Store's items aligns with other users' searches, directing your offer to the right people and attracting potential buyers.
• Price Protection: Selling quickly doesn't necessarily mean lowering your prices when using the "Highlight your Store" feature.
• Access to Your Data: Using this feature provides access to all user interaction data with your Store.
• Gain Followers: "Highlight your Store" helps develop social visibility on the platform, increasing your number of followers and building trust among users, thus enhancing your sales prospects.

How much does "Highlight your Store" cost?
The fees for the "Highlight your Store" feature are x AED for a 7-day duration, and the feature is renewable by the user. Each feature order receives a confirmation email, and VAT is applicable to the payment. If an item within the user's Store is removed due to non-compliance with GOODZ standards, the feature cost will not be refunded.
How does it work?
To purchase a Highlight your Store :
1. Go to your profile, then access the "My Ads" page.
2. In the "My Ads" page, select the "Store" tab.
3. Click the "Boost" button and complete your purchase.
Once the order is confirmed, your "Highlight your Store" feature is activated immediately.

At GOODZ, we understand that life can sometimes take you away from your selling activities. That's why we offer a convenient feature called "Hide" for each product in your Store. This feature allows you to temporarily hide your listed items for sale when you anticipate being unavailable for a certain period.

Please note that this functionality is not automatic and needs to be activated and deactivated by you. It not only ensures a seamless selling experience but also helps you avoid potential issues that may arise from unattended listings during your absence. Your items will remain hidden from potential buyers until you decide to resume your presence on GOODZ. We believe in putting you in control of your selling journey.

Product management post-purchase? 

Selling in bundles on GOODZ is a convenient way to offer discounts to buyers who purchase multiple items from your store. Here's how it works:
Create Discount Tiers:
If you have several items listed for sale in your store, you can create discount tiers. This means you can determine different levels of discounts based on the total purchase amount of the buyer. For example, you can offer a 10% discount for purchases over AED 1000 and a 20% discount for purchases over AED 2000.
Buyer Access:
Users can easily access your bundle offer by visiting your profile. They can add multiple products from your store to their cart, and if the total purchase amount meets the criteria you set, the discount will be automatically applied.
Convenient Grouped Delivery:
This not only encourages buyers to purchase more of your products but also enables them to receive a grouped delivery of all the items they need, saving on shipping costs and making the shopping experience more efficient.
Selling in bundles can attract more buyers and boost sales, while also providing them with the opportunity to get the products they want at a discounted rate.

Accelerating your sales on GOODZ involves utilizing various features and strategies:
GOODZ Deals : List your product in the "GOODZ Deals" section by offering a competitive price during the listing creation process. This gives your listing greater visibility at no additional cost.
Promotion Tools : Boost your sales by investing in promotional tools such as "Boost Your Item" (individual product promotion for 3 or 7 days) and "Highlight Your Store" (profile promotion on users' newsfeeds for 7 days). These paid tools increase visibility and attract the right users to your listings and profile.
Accurate Listings : Ensure your product listings are complete and accurate. Provide the right information, dimensions, and include high-quality, transparent photos (we recommend a minimum of 5 photos per item).
Complete Profile: A well-rounded profile instills trust in users. Fill out your profile information correctly, including a photo of yourself, to create a more reassuring presence for potential buyers.
By following these tips, you can enhance your chances of selling your items quickly and effectively on GOODZ.

• Start by thoroughly assessing the condition of your product. Is it brand new, gently used, or well-worn? Be honest in your evaluation, as buyers appreciate accurate and transparent descriptions of the item's condition.
• Consider factors such as any wear and tear, cosmetic flaws, or any repairs or modifications you've made to the item. All of these aspects can affect its perceived value.

• Research and find out the original retail price of your item. Knowing this information is essential because it can serve as a reference point when setting your selling price.
• Buyers often use the original retail price as a benchmark to assess the value they are getting when purchasing a used or secondhand item.

• When creating your listing on GOODZ, make full use of the platform's pricing gauge feature. This tool is designed to provide you with an indicative selling price based on various factors, including the item's category, brand, condition, and market trends.
• The pricing gauge helps you make an informed decision by suggesting a competitive selling price that aligns with current market conditions.

• If you're aiming to offer a highly competitive price to attract budget-conscious shoppers, consider placing your product in the "GOODZ Deals" section. To do this, simply set your selling price within the designated range provided by the pricing gauge.
• Placing your item in this section can increase its visibility to users specifically looking for great deals, which can lead to faster sales.

Goodz is a specialized online marketplace based in the UAE that facilitates the buying and selling of various second-hand interior products. You can list a wide range of items, including but not limited to:
Furniture:
Explore a diverse selection of interior furnishings, including sofas, tables, chairs, rugs, and more.
Lighting:
Illuminate your spaces with various types of lamps, suitable for both indoor and outdoor use.
Decoration:
Find decorative items that add charm and character to your living spaces.
Appliances:
Discover a wide range of household appliances, from dishwashers and washing machines to microwaves and more.
Interior Equipment:
Equip your home with essential interior items, including TVs, projectors, sports equipment, vacuum cleaners, irons, and more.
Electronics:
Upgrade your tech with items like computers and other electronic devices.
Interior and Exterior Accessories:
Enhance your indoor and outdoor spaces with accessories, including items for your pool, garden, children's play area, and more.
However, please note that it is strictly prohibited to sell illegal or illicit items on our platform. Goodz reserves the right to remove any listings that violate these rules to ensure a safe and trustworthy environment for all users.

Listing a product for sale on Goodz is a straightforward process, and it's completely free. To get started, you'll need a Goodz account. Ensure that the item you're listing complies with our platform's usage rules and policies. Whether you're using the Goodz website or mobile app, you can publish your product listing.
Here's a step-by-step guide:
1. Add Clear Photos:
Include high-quality images of your product from various angles. High-quality images increase your chances of attracting buyers.
2. Create a Detailed Description:
Provide an accurate and honest description of your product, including its condition, features, and any relevant details.
3. Include Product Information:
If you have specific product details such as dimensions, make sure to include them. This information can significantly enhance your chances of making a sale.
4. Use Promotion Tools:
Increase your product's visibility by utilizing promotional tools such as "Boost Your Item" or "Highlight Your Store." These options can significantly boost your chances of finding the right buyer.
By following these steps, you can effectively list your product on Goodz and increase your chances of connecting with potential buyers.

Selling your items on GOODZ is a straightforward process designed to make it easy for individuals to turn their pre-loved items into cash. Here's a step-by-step guide on how to get started:
Step 1: Create an Account
Begin by creating a user account on the GOODZ platform. It's a quick and secure process, requiring only basic personal information.
Step 2: Build Your Profile
Personalize your profile by adding a brief introduction about yourself. Sharing a bit about your background can help build trust with potential buyers.
Step 3: List Your Items
To create a listing, you'll need to provide a clear and detailed description of your item. Include information like the brand, model, size, condition, and any unique features. Be honest about any imperfections to avoid disappointment for buyers.
Upload high-quality photos of your item from multiple angles. Clear, well-lit images can significantly boost your chances of attracting buyers.Set a competitive and realistic selling price for your item based on its condition, market demand, and the original retail price.
Step 4: Publish Your Listings
Once your listings are complete, simply publish them on GOODZ. The best part is that listing items on GOODZ is entirely free.
Step 5: Monitor Your Listings
Keep an eye on your listings to respond promptly to inquiries from potential buyers. Engaging with buyers and providing additional information can increase your chances of making a sale.
Selling on GOODZ is not only convenient but also cost-effective, as there are no listing fees. Your items will be visible to a wide audience of potential buyers, increasing your chances of successful sales.

After a successful sale on GOODZ, we understand the importance of a smooth and secure post-purchase process.

Here's a detailed explanation of how your product is managed:
1. Order Confirmation :
Once a buyer makes a purchase, both you, the seller, and the buyer will receive an order confirmation email. This email will include important details, such as the product description, price, delivery address, and the selected pick-up time slot.
2. Pick-Up Arrangements :
You, as the seller, will have the responsibility to make the product available for pick-up during the agreed-upon time slot. GOODZ provides you with several time slots within 72 hours of the purchase to ensure flexibility.
3. Professional Handling :
A trusted and experienced delivery partner from the GOODZ network will arrive at your location to pick up the item. They are equipped to handle products with care to minimize the risk of damage during transit.
4. Packaging :
While our delivery partners are skilled at handling items, it's important for sellers to ensure proper packaging. Adequate packaging can greatly reduce the chances of any damage during transportation. GOODZ provides guidelines on how to package items securely to protect them throughout the journey.
5. Tracking and Notifications :
Both you and the buyer will receive tracking information, allowing you to monitor the progress of the delivery. This transparency ensures that everyone involved is informed about the status of the shipment.
6. Delivery to the Buyer :
Once the product is collected from your location, it will be safely transported to the buyer's specified address. Our delivery partners are committed to delivering the item in the same condition as it was when picked up from your place.
7. Buyer Confirmation :
When the buyer receives the product, they have the opportunity to inspect it and confirm that it matches the description provided in your listing. Once they are satisfied, the buyer can confirm the receipt of the item on the platform, finalizing the transaction.
8. Payment :
After the buyer confirms the receipt of the item, GOODZ will release the payment to you, the seller. This ensures that you receive your funds promptly and securely.
We understand the importance of trust and security in the buying and selling process, and our detailed post-purchase process is designed to provide both buyers and sellers with a seamless and reliable experience. Should you have any questions or encounter any issues during this process, our customer support team is here to assist you every step of the way.

Creating an attractive and informative listing on Goodz is crucial for attracting potential buyers, and high-quality pictures play a vital role in this process. Here are some tips for capturing effective images:

Multiple Angles:
Include images of your product from various angles, capturing every detail. This gives buyers a comprehensive view of the item.

Authentic Photos:
Use your own photos of the actual product rather than stock images or pictures from the internet. Authenticity builds trust with potential buyers.

Transparency:
Be honest about the condition of your product. If it has imperfections, it's better to disclose them upfront. Transparency helps manage buyer expectations and fosters positive seller-buyer relationships.

By following these guidelines, you can enhance your listings on Goodz, making them more appealing to potential buyers and increasing your chances of successful sales.

• Step 1 : Open the measurement app on your smartphone.
• Step 2 : Align the starting point (usually a crosshair or point) with one corner of the object you're measuring.
• Step 3 : Move your smartphone to the opposite corner of the object while keeping the measuring line visible.
• Step 4 : Read the measurement displayed on your smartphone's screen. This gives you the dimensions of the object.

Listing a product for sale on GOODZ is a straightforward process, and it's completely free. To get started, you'll need a GOODZ account. Ensure that the item you're listing complies with our platform's usage rules and policies. Whether you're using the GOODZ website or mobile app, you can publish your product listing.
Here's a step-by-step guide:
Step 1 : Add Clear Photos
Include high-quality images of your product from various angles. High-quality images increase your chances of attracting buyers.
Step 2 : Create a Detailed Description
Provide an accurate and honest description of your product, including its condition, features, and any relevant details.
Step 3 : Include Product Information
If you have specific product details such as dimensions, make sure to include them. This information can significantly enhance your chances of making a sale.
Step 4 : Use Promotion Tools
Increase your product's visibility by utilizing promotional tools such as "Boost Your Item" or "Highlight Your Store." These options can significantly boost your chances of finding the right buyer.
By following these steps, you can effectively list your product on GOODZ and increase your chances of connecting with potential buyers.

GOODZ is a specialized online marketplace based in the UAE that facilitates the buying and selling of various second-hand interior products. You can list a wide range of items, including but not limited to:
Furniture :  Explore a diverse selection of interior furnishings, including sofas, tables, chairs, rugs, and more.
Lighting : Illuminate your spaces with various types of lamps, suitable for both indoor and outdoor use.
Decoration : Find decorative items that add charm and character to your living spaces.
Appliances : Discover a wide range of household appliances, from dishwashers and washing machines to microwaves and more.
Interior Equipment : Equip your home with essential interior items, including TVs, projectors, sports equipment, vacuum cleaners, irons, and more.
Electronics : Upgrade your tech with items like computers and other electronic devices.
Interior and Exterior Accessories : Enhance your indoor and outdoor spaces with accessories, including items for your pool, garden, children's play area, and more.
However, please note that it is strictly prohibited to sell illegal or illicit items on our platform. GOODZ reserves the right to remove any listings that violate these rules to ensure a safe and trustworthy environment for all users.

Setting the right price for your items is a critical aspect of the selling process, as it can significantly impact your ability to attract potential buyers and ultimately ensure a successful sale. Here's a more detailed breakdown of how you can determine the right selling price for your products :

Evaluate Item Condition :

• Start by thoroughly assessing the condition of your product. Is it brand new, gently used, or well-worn? Be honest in your evaluation, as buyers appreciate accurate and transparent descriptions of the item's condition.
• Consider factors such as any wear and tear, cosmetic flaws, or any repairs or modifications you've made to the item. All of these aspects can affect its perceived value.

Consider Original Retail Price :

• Research and find out the original retail price of your item. Knowing this information is essential because it can serve as a reference point when setting your selling price.
• Buyers often use the original retail price as a benchmark to assess the value they are getting when purchasing a used or secondhand item.

Use GOODZ​ Pricing Gauge :

• When creating your listing on GOODZ, make full use of the platform's pricing gauge feature. This tool is designed to provide you with an indicative selling price based on various factors, including the item's category, brand, condition, and market trends.
• The pricing gauge helps you make an informed decision by suggesting a competitive selling price that aligns with current market conditions.

GOODZ Deals Section :

• If you're aiming to offer a highly competitive price to attract budget-conscious shoppers, consider placing your product in the "GOODZ Deals" section. To do this, simply set your selling price within the designated range provided by the pricing gauge.
• Placing your item in this section can increase its visibility to users specifically looking for great deals, which can lead to faster sales.

By diligently following these steps and taking into account the various factors that influence pricing, you can enhance your chances of attracting buyers who recognize the value of your items. Additionally, being transparent about the condition of your product and offering competitive pricing will help build trust with potential customers, further increasing your chances of a successful sale on the GOODZ platform.

After a successful sale on GOODZ, we understand the importance of a smooth and secure post-purchase process.

Here's a detailed explanation of how your product is managed :
1. Order Confirmation :
Once a buyer makes a purchase, both you, the seller, and the buyer will receive an order confirmation email. This email will include important details, such as the product description, price, delivery address, and the selected pick-up time slot.
2. Pick-Up Arrangements :
You, as the seller, will have the responsibility to make the product available for pick-up during the agreed-upon time slot. GOODZ provides you with several time slots within 72 hours of the purchase to ensure flexibility.
3. Professional Handling :
A trusted and experienced delivery partner from the GOODZ network will arrive at your location to pick up the item. They are equipped to handle products with care to minimize the risk of damage during transit.
4. Packaging :
While our delivery partners are skilled at handling items, it's important for sellers to ensure proper packaging. Adequate packaging can greatly reduce the chances of any damage during transportation. GOODZ provides guidelines on how to package items securely to protect them throughout the journey.
5. Tracking and Notifications :
Both you and the buyer will receive tracking information, allowing you to monitor the progress of the delivery. This transparency ensures that everyone involved is informed about the status of the shipment.
6. Delivery to the Buyer :
Once the product is collected from your location, it will be safely transported to the buyer's specified address. Our delivery partners are committed to delivering the item in the same condition as it was when picked up from your place.
7. Buyer Confirmation :
When the buyer receives the product, they have the opportunity to inspect it and confirm that it matches the description provided in your listing. Once they are satisfied, the buyer can confirm the receipt of the item on the platform, finalizing the transaction.
8. Payment :
After the buyer confirms the receipt of the item, GOODZ will release the payment to you, the seller. This ensures that you receive your funds promptly and securely.
We understand the importance of trust and security in the buying and selling process, and our detailed post-purchase process is designed to provide both buyers and sellers with a seamless and reliable experience. Should you have any questions or encounter any issues during this process, our customer support team is here to assist you every step of the way.

Opting out a subscriber will allow SlickText to maintain the history of the subscriber as it pertains to the textword you are opting them out of. If this user was to text to join again, the initial text they are met with will be a "welcome back" message instead of the auto reply.

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Finding the best deals on the GOODZ platform is a breeze. Here's how you can uncover enticing offers :
GOODZ Deals Section :
Start your quest for unbeatable deals by exploring our dedicated "GOODZ Deals" section. Here, you'll find limited-time, attractive offers that are worth considering. Keep in mind that these deals may have limited availability, so act quickly if you spot something you love.
Comprehensive Search :
While "GOODZ Deals" is a great place to begin, it's essential to expand your search across the platform according to your specific preferences and needs. With a vast array of listings, you're bound to discover the perfect items for your home among the listings posted by our community of sellers.
At GOODZ, we're committed to helping you find exceptional deals, whether you're furnishing a new space, upgrading your decor, or simply seeking that special item to complete your interior.

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To make purchases on GOODZ, follow these simple steps:
Create a GOODZ​ Account :
To buy on GOODZ, you need to have a registered account. If you haven't already, sign up for a GOODZ account.
Payment Information :
During the checkout process, provide your payment information to complete your order. You will receive an email confirmation of your order and receive notifications on the platform to keep you informed about your order's progress and delivery details.
Shopping on GOODZ is secure and convenient, and having an account ensures you have access to all the features and information needed for a smooth buying experience.

GOODZ is your premier online marketplace, specializing in the resale of second-hand furniture and interior products, connecting individuals (and some professionals) looking to buy and sell. Here's an overview of the extensive range of items you can discover on our platform:
Furniture : Explore a diverse selection of interior furnishings, including sofas, tables, chairs, rugs, and more.
Lighting : Illuminate your spaces with various types of lamps, suitable for both indoor and outdoor use.
Decoration : Find decorative items that add charm and character to your living spaces.
Appliances : Discover a wide range of household appliances, from dishwashers and washing machines to microwaves and more.
Interior Equipment : Equip your home with essential interior items, including TVs, projectors, sports equipment, vacuum cleaners, irons, and more.
Electronics : Upgrade your tech with items like computers and other electronic devices.
Interior and Exterior Accessories : Enhance your indoor and outdoor spaces with accessories, including items for your pool, garden, children's play area, and more.
Our platform offers a diverse marketplace where you can find everything you need to transform your living spaces, all while contributing to sustainable consumption by giving pre-loved items a new lease on life.

GOODZ strives to maintain a safe and user-friendly experience for all its users. To assist you in this endeavor, here are some common errors to avoid to ensure an optimal experience :
1. Not reporting defects :
When creating your listing, it's crucial to honestly represent your product by sharing real photos and disclosing any defects or wear. Avoid using blurry or flash photos to prevent conflicts during the transaction.
2. Sharing inaccurate and approximate information :
Ensure that the product you are selling matches your listing. Using images from external sources can lead to issues of compliance and trust.
3. Sharing personal data :
Adhere to GOODZ's privacy rules to protect your information. Not following these terms may result in consequences, including account removal in case of disputes.
4. Not checking dimensions :
Before purchasing, confirm that the item fits your space. Ask the seller for exact dimensions to prevent disappointment, as non-compliance with dimensions may not be eligible for a refund unless it's the seller's error.
5. Continuing to display a sold or unavailable item :
If you no longer possess the item for sale or are unavailable, delete your listing from your account or use the "Hide" option to temporarily disable it.
6. Not responding promptly :
Respond promptly to all communications related to the transaction, whether you are the buyer or seller. Adhere to the response time of 24 to 72 hours, depending on your role in the transaction.
7. Neglecting packaging and shipping :
To ensure trouble-free delivery, consider carefully packaging your product. While not mandatory, it's highly recommended to avoid disputes with the buyer.
8. Not adhering to GOODZ's rules :
Make sure to follow GOODZ's rules and policies regarding sales, payment, and delivery to avoid potential issues.
By avoiding these common errors, you can enhance your experience on Selency, whether you are a buyer or seller.

Finding the best deals on the GOODZ platform is a breeze.

Here's how you can uncover enticing offers :
GOODZ​ Deals Section :
Start your quest for unbeatable deals by exploring our dedicated "GOODZ Deals" section. Here, you'll find limited-time, attractive offers that are worth considering. Keep in mind that these deals may have limited availability, so act quickly if you spot something you love.
Comprehensive Search :
While "GOODZ Deals" is a great place to begin, it's essential to expand your search across the platform according to your specific preferences and needs. With a vast array of listings, you're bound to discover the perfect items for your home among the listings posted by our community of sellers.
At GOODZ, we're committed to helping you find exceptional deals, whether you're furnishing a new space, upgrading your decor, or simply seeking that special item to complete your interior.

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account

To become a GOODZ user and start your journey on our platform, you have multiple options for creating your account. You can sign up using your email address, Facebook, Google, or Apple ID. Choose the method that suits you best. During the registration process, you'll need to agree to our platform's terms and conditions, ensuring that you're familiar with our guidelines and policies.
Please note that if you encounter any issues during the registration process with one method, you're welcome to try another. To fully utilize the platform and engage in transactions, you will be required to provide identification documents such as your Emirates ID and your banking information. Keep in mind that maintaining multiple GOODZ accounts is prohibited. Should you encounter any difficulties or have questions, our GOODZ support team is readily available to assist you.

At GOODZ, we understand that keeping your personal information up to date is essential. To make changes to your personal details, navigate to your profile settings. From there, select "Edit" next to the information you wish to modify. It's important to note that certain personal details, such as your first name, last name, date of birth, or any information corresponding to your Emirates ID, cannot be altered for security reasons.
However, you have the flexibility to update your email address or phone number as needed. Once you make these modifications, a confirmation will be sent to the newly provided contact information to ensure the accuracy of your updates.

Our commitment to quality extends to the products listed on Goodz. If one of your listings has been removed, we want to help you understand why. This section provides insights into potential reasons for product removal and steps to take to rectify the situation. Our goal is to ensure that all products on our platform meet our standards and policies, ultimately enhancing the experience for both buyers and sellers.
For more information, please consult our Terms of Use.

Transparency is paramount at GOODZ, and we want you to understand the reasons behind account blocks. Our community guidelines and policies are in place to maintain a trustworthy marketplace. If your account has been blocked, it may be due to policy violations. In this section, we outline common reasons for account blocks and provide guidance on how to address the issue. We believe in fairness and are here to assist you in resolving any account-related concerns.
For more information, please consult our Terms of Use.

While we hope you always have a positive experience with GOODZ, we respect your choices. Deleting your account is a permanent action that will result in the loss of access to your account and transaction history. Before proceeding, please ensure that any ongoing transactions are completed. Your privacy and preferences matter to us, and our step-by-step guide will assist you through the process.
To delete your GOODZ account, please follow these steps :
Step 1 : Ensure you have no ongoing transactions.
Step 2 : Go to your account settings.
Step 3 : Click on "Delete My Account" and confirm the deactivation.
Once your account is deleted, GOODZ will temporarily retain some of your data before permanently erasing it, in accordance with applicable laws or in case your account was deactivated in error. If you wish to reactivate your account, it can be done within 3 months following deactivation.
Please note that you can only deactivate your account once all transactions are concluded.

If you wish to buy or sell products on GOODZ, you will need to register and create an account on the platform. You will also need to follow the instructions to register your personal information, including uploading your Emirates ID. This process is mandatory and is in place to ensure the security of all transactions and interactions on the platform.

If you encounter difficulties when attempting to log into your account, it could be attributed to several factors. These may include entering your email incorrectly, experiencing a lapse in memory regarding your password, or originally signing up using a Facebook, Google or Apple account.
To resolve this matter, please begin by carefully confirming the accuracy of your login credentials. Make sure you're inputting your information correctly. In the event that you can't recall your password, you can initiate a password reset by clicking on the 'Forgot password' option.

We are thrilled to have you with us on GOODZ, and we strongly encourage you to invite your friends to join us. The more, the merrier! Let's build a vibrant community where great deals abound.
Thank you for being part of the GOODZ community, and we look forward to helping you find treasures while ensuring the security of your transactions.

Our commitment to quality extends to the products listed on GOODZ. If one of your listings has been removed, we want to help you understand why. This section provides insights into potential reasons for product removal and steps to take to rectify the situation. Our goal is to ensure that all products on our platform meet our standards and policies, ultimately enhancing the experience for both buyers and sellers.
For more information, please consult our Terms of Use.

payment new

Secure Payment Process on GOODZ​ – Home Delivery
1. Item Selection and Delivery Method :
The buyer selects an item on GOODZ and chooses the delivery method: "Home Delivery" or " Pick-up in Person."
2. Notification to the Seller :
If the buyer opts for home delivery, the seller receives a purchase notification with the "Home Delivery" option.
3. Pick up by the delivery company :
The seller will be contacted by the delivery company to arrange the pick up of the Items.
4. Receipt and Verification (Buyer) :
Once the order is delivered, the buyer checks the condition of the item.
Confirmation of receipt triggers the release of funds, and payment is made to the seller.
5. Automatic Finalization :
If the buyer takes no action within 3 days of delivery, the transaction is automatically finalized.
Secure Payment Process on GOODZ– Pick-up in Person
1. Item Selection and Delivery Method :
The buyer selects an item on GOODZ and chooses the delivery method: "Home Delivery" or " Pick-up in Person."
2. Notification to the Seller :
If the buyer opts for handover in person, the seller receives a purchase notification with the "Handover in Person" option.
3. Scheduling an Appointment (Seller) :
The seller proposes a meeting time for the handover within 72 hours of the order.
4. Verification and Payment (Buyer) :
During the agreed-upon meeting, the buyer inspects the item in person.
Confirmation triggers payment to the seller, finalizing the transaction.
This process ensures a secure experience for GOODZ users, whether it's home delivery or handover in person.

During each order process on GOODZ, you can choose from several payment methods for your convenience:
Debit/Credit Cards
We accept all major debit and credit cards to offer you maximum flexibility during your purchases.
Apple Pay and Google Pay
If you prefer to use these secure payment methods, they are also available on GOODZ.
Paypal
Paypal is a widely recognized payment option that you can use on our platform.
Each transaction made on our platform is covered by GOODZ Seller Protection, ensuring your peace of mind. Please remember that for any transactions outside of GOODZ, we cannot intervene in case of issues.

At GOODZ, we offer a secure and convenient way for you to make payments using your credit card. If you need to add or modify your credit card information, here are the steps:
Adding a Credit Card:
Step 1 : Go to your account settings.
Step 2 : Select the "Payments" section.
Step 3 : Click on "Add a New Card."
Step 4 : Follow the provided instructions to complete the process.
On GOODZ, you can add multiple credit cards if you anticipate using different cards for various transactions. If you make a typographical error during this process, simply remove the card and add it again with the correct information. When placing an order on GOODZ, the platform will automatically select the credit card used for your last purchase. To use a different card, select your preferred one before proceeding with the order.
Removing a Credit Card:
Step 1 : Navigate to your account settings.
Step 2 : Choose the "Payments" section.
Step 3 : Click on "Remove" next to the card you want to delete.
It's important to note that GOODZ allows users to use different credit cards for their transactions, and the platform gives you full control over managing your payment methods for added convenience and flexibility.

No, unfortunately, cash payments are not possible on GOODZ. All transactions are conducted through our secure payment provider to ensure a safe and secure online transaction system. This is done to make GOODZ a safe and secure platform for all users.

When a user completes a sale, the platform secures the transaction, keeping it on hold until the buyer confirms the conformity of their order. Once this confirmation is received, the transaction is unlocked, initiating the transfer of funds to the seller’s bank account.
Following the initiation of the transfer to your bank account, funds are typically credited within a standard period of 5 business days. Please note that this timeframe excludes weekends and holidays. If you haven't received the transferred amount within this period, kindly get in touch with GOODZ Support.
In the event that a user mistakenly transfers funds to a closed or inactive bank account, the bank may reject the payment and return the money to the sender. This process can take up to 14 calendar days. It's essential to note that GOODZ is not responsible for this situation, and we recommend resolving it by contacting your bank directly.
As a reminder, a user cannot use the same bank/IBAN for multiple GOODZ accounts

When making an online purchase through our secure payment system, you are charged at the moment the seller confirms the availability of the item. Your money is then held securely until you confirm the item's conformity upon receipt.
Afterward, you have 24 hours from the date of receiving the package to confirm the item or lot's conformity.

Here's the process :
1. Access the secure GOODZ messaging system and click on the conversation related to your purchase.
2. A notification will ask, "Is the delivery in good condition?"
3. Click "Yes, everything is fine" to confirm the item or lot's conformity and finalize the transaction.
If there is no action from your side after 24 hours from the date of receipt, the transaction is automatically finalized, and the seller is paid.

A transaction is automatically canceled in the following cases:
The seller has not confirmed the availability of the product within 48 hours after the buyer's order.
The seller has not confirmed a pick-up time slot (with the buyer or the delivery provider) within 48 hours after the buyer's order.
If, during the pick-up process, the buyer discovers that the merchandise doesn't match its description, the transaction can be canceled. GOODZ has implemented a meticulous cancellation procedure in the context of pick-up transactions to ensure fairness and transparency. This comprehensive process involves the following key steps:
Step 1 : Request for Justification: The buyer must submit a detailed justification to the platform, including photos of the products with defects or issues, a precise description of the situation (including any communication with the seller), and any other relevant evidence.
Step 2 : Thorough Evaluation: GOODZ carefully reviews the buyer's provided justification, assessing whether it aligns with the predefined valid reasons for cancellation. The review includes an analysis of photos, descriptions, and any other evidence provided.
Step 3 : Cancellation Approval: If the justification is deemed valid after the review, cancellation is approved for the items with problems and/or defects. Other items (without any issues) are not subject to cancellation and, therefore, not eligible for a refund.
Step 4 : Processing Fees and Refund: Processing Fees are recalculated based on the final amount charged to the buyer.

The security of your payments is essential to us. We collaborate with Network Solution SA, our payment services provider, which ensures secure processing of all transactions on GOODZ :
Payment Processing
When you click the "Buy" button to order an item, Network Solution SA manages the secure processing of your payment.
Payments Outside the Platform
It's important to note that if you make a payment outside the GOODZ platform, we unfortunately cannot provide assistance in case of issues.

At GOODZ, safety and trust are very important. To maintain the security and trustworthiness of our platform, we require identity verification for all sellers. Our verification process is straightforward and designed to protect both buyers and sellers on our platform. Here's how it works:
Document Upload:
During the account creation process, you'll be prompted to upload a clear image of your Emirates ID card, including both the front and back.
Once you've submitted it our team will review your verification request promptly. Once approved, your GOODZ account will be fully active, and you'll have access to all the platform's features, including the ability to engage in secure transactions.
This identity verification process is a crucial part of our commitment to providing a safe and trustworthy environment for our users, helping you avoid potential scams and ensuring a positive experience for all members of the GOODZ community. Your safety is our priority.
For more information, please refer to our Privacy Policy.

At GOODZ, the security of our users' personal data is a top priority. We work with secure payment providers and take specific measures to safeguard your personal information.
For more information on our personal data privacy policy, please refer to our Privacy Policy.

If you come across any illicit content on GOODZ, such as inappropriate photos, messages, or discussions, please report them to us in writing.
Feel free to review the legal and illegal content mentioned in GOODZ's Terms and Conditions.

We are committed to creating a safe and friendly community on GOODZ to provide a positive experience for every user. To ensure this, we have established strict community rules :
1. Rule Compliance
We expect every user to adhere to our community rules to maintain a harmonious environment.
2. Actions in Case of Non-Compliance
In the event of non-compliance with community rules, GOODZ reserves the right to take appropriate measures, ranging from account suspension to the possibility of legal action if necessary. For more details on our community rules, please consult our Terms of Use.

When buying a product on GOODZ, buyers have the flexibility to chose for the available delivery methods :
Pickup Option:

• This option is not always available as it is the seller that chose if this option is possible.
• Communicates to the sellers to collect the product directly at their place.
• This option requires the payment to be conducted exclusively through the GOODZ platform. The seller details can only be transmitted to the buyer after the payment has been issued. GOODZwill not be responsible for any financial transactions conducted outside the platform. Buyer and seller that are conducting transaction outside GOODZ will be directly suspended.
• If a buyer chooses the Pickup option during checkout, a date and time should be agreed between the buyer and seller for the pickup.

Delivery Option:

• Offers a convenient solution for both buyers and sellers.
• By selecting the Delivery option, buyers will receive the product directly at their place, utilizing GOODZ's transportation service.
• Delivery costs are borne by the buyer.

Delivery + Assembly Option:

• For items requiring disassembly and reassembly, buyers have the possibility to chose if they want the carrier company to assemble their purchase when the product is delivered at their place..
• All associated costs are the responsibility of the buyer.

When you place an order on GOODZ and select the "Delivery" option, our logistics provider takes full control of your delivery to your place of residence.

Here's how it works :
1. After placing your order on the platform, the seller receives a notification of the order for their product. The seller has 48 hours to select a suitable time slot for the carrier to pick up the order.
2. Once the carrier pick up your order, you'll receive a notification, along with a tracking link corresponding to your order.
3. You can track the progress of your order's delivery in real-time directly from your GOODZ account, either within the conversation related to your purchase or by accessing to "My Orders" .
4. The carrier will get in touch with you to inform you of the scheduled delivery date and time, allowing you to prepare to receive your parcel.

To easily and effectively track the delivery of your order, follow these steps :
Step 1 : Log in to your GOODZ account.
Step 2 : Navigate to "My Orders"
Step 3 : Locate the order you wish to track, then click on "Order Details." You'll find all the information related to the delivery of your parcel there.

When you place an order on GOODZ, delivery fees are the responsibility of the buyer. These fees are calculated based on the weight and dimensions of each item, as provided by the seller when creating the listing, or based on a similar product cost when dimension are approximate. Delivery fees are then added to the total order amount at the time of payment.

Orders usually take between 2 to 5 business days to be delivered. The delivery time depend on when the carrier picks up the order from the seller until the buyer is ready to receive it.
You can monitor the delivery status of each order in the "My Orders" section of your user account.
For more detailed information regarding delivery, please consult our carrier's terms and conditions.
We strive to provide you with fast and reliable delivery, ensuring you can enjoy your GOODZ purchases as soon as possible.

For each delivery, the buyer is contacted by our carrier to be informed about the delivery of their order. In the event of unavailability at the agreed-upon time, the buyer will need to reschedule the delivery by directly contacting the carrier by phone.
If the buyer does not respond to the carrier regarding the delivery, the carrier will have the order returned to the warehouse until a new delivery date is arranged. If the buyer does not provide any updates within 7 days, the order will be destroyed or give to an association, but the buyer won’t be refunded.
For more detailed information, feel free to refer to our terms and conditions.

Once an order is placed, it's not possible to directly modify the delivery address from the platform. If you find that you cannot receive your delivery at the address initially provided, please contact us directly.
All associated costs for address modifications will be the responsibility of the buyer. GOODZ cannot be held responsible for any changes made after the order has been placed.
For more detailed information, please refer to the terms and conditions of our carrier, EliteCo.

When a buyer requests a refund for a product due to non-compliance with the order, as listed and received through delivery, the seller has the option to request the return of the product at their own expense.
Steps for Returning a Product on GOODZ :
Step 1 : Cancellation and Refund Request : After the request for cancellation and refund, the seller receives a notification regarding the ongoing evaluation of the situation.
Step 2 : Confirmation of Non-compliance : If GOODZ approves the non-compliance of the received order, the seller is directly informed about the return process. They can decide within 48 hours whether to retrieve the affected product(s) or not. Failure to do so within this timeframe results in the seller forfeiting the right to reclaim the product(s) in question.
Step 3 : Return Shipping Costs : If the seller chooses to have the product(s) returned to them, they are responsible for covering the return shipping costs.
Step 4 : Initiation of Buyer Refund: Once the return is completed on the seller's end, the refund process for the buyer is initiated. The refunded amount is credited to the seller's bank account within 3 to 5 business days.
Detailed Procedure for Product Return :
A. Non-Return Desired : The seller will not receive the sale amount for non-compliant products and will not retrieve the non-compliant product(s).
B. Return Desired : The seller receives a payment link by email to cover the return costs. The return process takes approximately 5 business days.
C. No Return : In the absence of a return within 7 days, the order (or the non-compliant part of the order) cannot be returned to the seller.
In case of a return desired, the item will be picked up by the company at the Buyer’s place, once the seller has made the delivery reservation, if No return is desired GOODZ will take care of the pick up.

It is important to note that our refund policy does not cover items that simply do not meet your expectations or preferences. However, you can still discuss a return directly with the seller, at their discretion.
What to do if the order hasn't been delivered?
If your order has not been delivered, and you haven't been contacted by our carrier to arrange delivery, please contact us to report the issue.
Once the issue is reported :
Step 1 : The order will be temporarily suspended, and the amount paid will not be transferred to the seller until the issue is resolved.
Step 2 : A refund request will be reviewed. We will investigate all information related to the order, attempt to locate the package, and contact you if it is found (please note that it may take several weeks for the carrier to locate a package). However, if the loss of the package is confirmed, we will cancel your order, and you will be fully refunded in accordance with our refund policy.
What to do if the order doesn't match the listing?
If the received item significantly differs from what was advertised, please notify us within 24 hours of receipt. Beyond this timeframe, we cannot hold the seller responsible for any discrepancies in the listing, and the transaction will be finalized.
If the buyer has chosen the "Delivery" option, follow these steps to submit a dispute:
Step 1 : Request for Justification: The buyer should initiate the dispute by providing a comprehensive explanation to the platform. This should include photographs of any defective or problematic products, a detailed account of the situation (including all interactions with the seller), and any other pertinent evidence. Please send this evidence to the following email address: legal@goodz.ae.
Step 2 : Thorough Evaluation: GOODZ conducts a thorough assessment of the buyer's submitted justification, determining whether it aligns with the predefined valid reasons for cancellation. This evaluation involves a careful analysis of photographs, descriptions, and any supporting evidence. GOODZ may also directly communicate with the seller for further investigation.
Step 3 : Cancellation Approval: If the provided justification is deemed valid after the review, GOODZ approves the cancellation for items that significantly deviate from the original listing. Other items, without any issues, are not eligible for cancellation and consequently not eligible for a refund. This process typically takes between 5 and 7 business days to complete. GOODZ acts as a mediator in such situations and has the sole authority to approve or deny the request.
Step 4 : Return Request: Once GOODZ approves the cancellation, it is up to the seller to request the return of their affected product(s) from the buyer. In cases of products not matching the listing, the shipping costs for returning the product are the responsibility of the seller if they choose to retrieve their item.
Step 5 : Refund Process: GOODZ approves the cancellation and the product(s) have been received by the seller, the refund process for the order is initiated. Typically, it takes between 3 and 5 business days to receive the refunded amount in your bank account.
If the buyer has chosen the "Pick-up" option, follow these steps to submit a dispute :
Step 1 : Request for Justification: The buyer should initiate the dispute by providing a comprehensive explanation to the platform. This should include photographs of any defective or problematic products, a detailed account of the situation (including all interactions with the seller), and any other pertinent evidence. Please send this evidence to the following email address: legal@goodz.ae.
Step 2 : Thorough Evaluation: GOODZ conducts a thorough assessment of the buyer's submitted justification, determining whether it aligns with the predefined valid reasons for cancellation. This evaluation involves a careful analysis of photographs, descriptions, and any supporting evidence. GOODZ may also directly communicate with the seller for further investigation.
Step 3 : Cancellation Approval: If the provided justification is deemed valid after the review, GOODZ approves the cancellation for items that significantly deviate from the original listing. Other items, without any issues, are not eligible for cancellation and consequently not eligible for a refund. This process typically takes between 5 and 7 business days to complete. GOODZ acts as a mediator in such situations and has the sole authority to approve or deny the request.
Step 4 : Refund Process: Upon approval of the cancellation by GOODZ, the refund process for the order is initiated. Typically, it takes between 3 and 5 business days to receive the refunded amount in your bank account.
Please note that some differences may be too subjective to be considered, such as color perception, and details like the angle or lighting in photos can also influence perception. We recommend that, during your purchases, you carefully review all photos, the listing description, and ask questions of the seller through the private messaging system if you have any doubts.
Elements considered for justifying non-conformity include :

• Color: a blue sofa instead of a red one.
• Material: a plastic chair instead of a wooden one.
• Patterns: curtains with dots instead of stripes.
• Dimensions: a table measuring 1 meter instead of 2 meters.
• Wear and tear: the listing describe the product as impeccable while it exhibits undisclosed signs of wear and tear.

Elements not considered for justifying non-conformity include :

• Highly subjective colors: for example, dark gray instead of a slightly lighter shade.
• Slight differences in dimensions: for example, a table measuring 2.05 meters instead of 2.00 meters.
• Wear and tear or scratches explicitly mentioned in the listing description.

What to do if the order is damaged during transit?
We recommend, whenever possible, refusing any visibly damaged orders upon delivery. If the order has been accepted but the products are visibly damaged, you must report the issue by following these steps:
Step 1 : Request for Justification: The buyer should initiate the dispute by providing a comprehensive explanation to the platform. This should include photographs of any defective or problematic products, a detailed account of the situation (including all interactions with the seller), and any other pertinent evidence. Please send this evidence to the following email address: legal@goodz.ae.
Step 2 : Thorough Evaluation: GOODZ conducts a thorough assessment of the buyer's submitted justification, determining whether it aligns with the predefined valid reasons for cancellation. This evaluation involves a careful analysis of photographs, descriptions, and any supporting evidence. GOODZ may also directly communicate with the seller for further investigation.
Step 3 : Cancellation Approval: If the provided justification is deemed valid after the review, GOODZ approves the cancellation for items that significantly deviate from the original listing. Other items, without any issues, are not eligible for cancellation and consequently not eligible for a refund. This process typically takes between 5 and 7 business days to complete. GOODZ acts as a mediator in such situations and has the sole authority to approve or deny the request.
Step 4 : Refund Process: Upon approval of the cancellation by GOODZ, the refund process for the order is initiated. It typically takes between 3 and 5 business days to receive the refunded amount in your bank account.
What to do if there are counterfeit products in the order?
If you have suspicions regarding the authenticity of products in your order, please notify us within 24 hours by submitting evidence (photos, references, description, etc.) that will allow us to determine whether the products are authentic or not.
After our examination (a process that may take several weeks), we will inform you of our decision :
1. If the product is authentic, the transaction will be definitively concluded, and no refund will be issued.
2. If the item is identified as counterfeit, the order will be canceled, and you will be refunded without the need to return the products.

When a seller lists their item on GOODZ, they may offer a "Pick-up" option in addition to the mandatory "Delivery" option. He has also the possibility to chose “Delivery & assembly” for items that require to be assembled at the buyer’s place. This flexibility is provided to increase the chances of selling the product. The choice of delivery method ultimately belongs to the buyer, who, during the payment process, can select their preferred method. The seller will be notified of the chosen method once the order is completed.

Product pickup on GOODZ depends on the delivery or pickup option chosen by your buyer.
Here's how it works:

• If the buyer selects the "Pick-up in person" option, they will coordinate with you through the order messaging system to schedule a date and time for the pickup. The buyer will then come directly to your location to collect the item. Once the buyer confirms the order's conformity through the application, the payment is initiated to the seller.
• If the buyer chooses the "Delivery" option, as a seller, you will have the opportunity to arrange a date and time for the pickup of the order with our carrier, EliteCo. The carrier will come to your location to retrieve the order and take it into their care.

For more information, please refer to the terms and conditions of our carrier, EliteCo.

While it's not mandatory to package your item before submitting it to the carrier, it is highly recommended to protect your item as much as possible to prevent any damage, whether minor or major, and to avoid returns. GOODZ is not responsible for any damage that may occur, whether accidental, unintentional, unforeseeable, due to external causes, or resulting from theft. As a buyer, you should contact us and report any damage.
For more information, please consult the terms and conditions of our carrier.

When a Buyer places an order with the "Delivery" or "Delivery and assembly" option, the responsibility for handling the order shifts to the carrier for direct pickup from the Seller. If, for any reason, the Seller is unavailable during the scheduled pickup, they must promptly contact GOODZ or contact the carrier to reschedule within 48 hours.
Repeated unavailability on three occasions will automatically result in the cancellation of the order.

When a product requires disassembly at the seller's location and reassembly at the buyer's location, it's important to follow these steps for a smooth transaction. Please note that these steps apply within the context of the "Delivery & assembly" option chosen by the buyer. In the case of the "Pick-up" option, arrangements should be made between the buyer and seller once they are on-site.
For "Delivery" Option :
Step 1 : Preparing for Disassembly
Before shipping, as the seller, you should ensure that all product components are gathered and adequately protected to prevent any damage during transportation. While our shipping service can handle transportation, it is not responsible for inspecting the product's condition. Therefore, we recommend the seller personally conducts the disassembly to guarantee proper handling and prevent any damage.
Step 2 : Pick up by the carrier :
Step 3: Reassembly at the buyer’s place :
Seller's Responsibility
As the seller, you are responsible for any damage that may occur to the product during disassembly. It's essential to clearly mention this in your product listing so that the buyer is aware of this responsibility.
Disassembly and Reassembly Costs
It's important to note that the costs associated with disassembly and reassembly are entirely the responsibility of the buyer and can be a significant consideration in their purchasing decision. We advise sellers to adjust the product price accordingly if it requires this service.
For "Pick-up" Option :
In the case of the "Pick-up" option, it is recommended that the seller does not disassemble the product before confirming its compliance with the buyer. Disassembling the product before confirmation can potentially cancel the sale, as the buyer may not be able to ensure the product's compliance.
By following these steps and communicating clearly with the buyer, you can ensure a successful transaction when your product requires disassembly and reassembly at the buyer's location under the "Delivery" option. For "Pick-up" transactions, it is advisable to confirm compliance with the product before disassembly.

GOODZ is accessible throughout the entire United Arab Emirates.
While you can place orders from a foreign country, please note that it's not possible to have products delivered outside the United Arab Emirates or sell products physically located outside the UAE.
Your product must be physically present within the UAE for selling purposes.