Terms & Condition

GOODZ TERMS & CONDITIONS

The GOODZ platform (the "Site") is managed and hosted by GOODZ IFZO LLC, located at IFZA IFZO LLC, Dubai, United Arab Emirates, registered under Trade License number 32315 ("GOODZ").

Before signing up on the Site, every user must read these Terms and Conditions (the "Terms"), the Catalogue Rules, which constitute a legally binding agreement between you and GOODZ IFZO LLC regarding your access and use of the Site, and you undertake to comply with them. To confirm that you have done so and create your GOODZ account, please accept the Terms when prompted to do so during the registration process. Every user must also read the Privacy Policy.

By using the GOODZ Site at http://www.GOODZ.ae or the GOODZ mobile application, you confirm that you have read, understood, and accept these Terms of Use ("Terms") as the terms governing your access to and use of the Site and the Service, and you agree to comply with them. If you do not accept or agree to comply with these Terms, you must not use this Site. Additionally, when using a portion of the Service, you agree to conform to any applicable posted guidelines for such Service, which may change or be updated from time to time at our sole discretion.

These Terms are made between GOODZ IFZO LLC ("we," "us," "our") as GOODZ, and you ("you" or the "User").

If you are a company advertising on our Site, you will be required to enter into additional terms and conditions set out in our Advertising Agreement. However, please note that these Terms will still apply and must be read in conjunction with any other agreement you enter into with GOODZ.

Table Of content:

DEFINITIONS
USER GENERAL CONDITIONS
CATALOGUE RULES
SELLER GENERAL CONDITIONS
BUYER GENERAL CONDITIONS
BUYER PROTECTION
DELIVERY
INTERACTIONS AND MESSAGES ON THE SITE
PAYMENT AND SAFETY
ACCOUNT AND SECURITY
NO SPAM POLICY
PROTECTION OF PERSONAL DATA
INTELLECTUAL PROPERTY
GOVERNANCE AND DISPUTE RESOLUTION

DEFINITIONS

In these Terms, the definitions provided in this section apply to the capitalized terms used. Whenever you encounter a capitalized term, please consult this Definitions section for its meaning.

Business Days: means a working day from Monday to Friday.

Buyer: means any User who intends to purchase or has purchased one or more Item(s) on the Site.

Buyer Protection: means the fee-based service provided by GOODZ to Buyers who use the "Check out" button for their purchases on the Site. For more information, please refer to Section 6.

"Buy Now" / "Buy now" / "Buy", “Check out”, “Proceed to Check out” button means the button displayed on each Item page that allows Buyers to express their desire to initiate the ordering process for an Item on the Site and avail the Buyer Protection service for a fee.

Catalogue: means the electronic collection of Items listed for sale by Sellers on the Site, organized into different sections based on item categories.

Catalogue Rules: The regulations governing the Catalogue, including the types of Items that Users can list for sale on the Site. The current Catalogue Rules can be found here on the Site.

Check out: The process available to Buyers for purchasing Items on the Site. The Check out process begins when a Buyer clicks on the "Buy now" button, requires the selection of a payment method and the specification of a delivery address, and concludes when the Buyer clicks on the "Pay now" button on the Check out page.

Content: means all text, images, videos, audio, graphics, and any other materials or information made available on the Site or platform. This includes but is not limited to articles, blog posts, Item listings, user-generated content, and any data or materials provided by the website owner or its users. Users are granted limited rights to access and interact with this content in accordance with the terms and conditions outlined herein. Content may be protected by intellectual property laws, and unauthorized use, reproduction, or distribution of content is prohibited unless expressly permitted by GOODZ.

Claim Filing Period: The duration specified in Section 6.5.1 during which a claim can be filed.

Escrow: means the account managed by the Payment Service Provider, where the Total Price is kept on hold until the completion of the Transaction.

Integrated Payment System: means the online payment system that enables Users to make payments for Items and Services on the Site, with payment services provided by the Payment service Provider, TELR, a limited liability company registered in UAE.[PC1]

GOODZ: means GOODZ IFZO LLC which is the owner of www.GOODZ.ae.

Items: means the goods/Items on sale listed by Users in the Catalogue.

Hosting Services: means the services offered by GOODZ on the Site, referencing Items in the Catalogue, the discovery of offers for sale, and private/public communication.

Payment Service Provider: means the online payment service accessible to Buyers on the Site, with payment services provided by GOODZ's partner, TELR, a limited liability company registered in DUBAI.

Professional Sellers: means registered companies who offer Items for sale as part of their business activities, including those who sell Items for commercial purposes.

Private Messages: means the private messages exchanged between Users via the Site's messaging system, where the messages are not publicly displayed on the Site.

Privacy Policy: means the document that outlines how GOODZ collects, uses, processes, stores, and transfers personal data.

Seller: means any User who lists one or more Item(s) on sale in the relevant Catalogue on the Site. For the purpose of payment services, a Seller is a person who has completed at least one Transaction involving the sale of an Item.

Services: mean all the services provided by and proposed on the Site, including Hosting Services, Buyer Protection, and Additional Services, with the aim of ensuring a secure and trusted experience on the Site for both Users, Buyers and Sellers.

Significantly Not as Described Item: has the meaning specified in Section 6.5.3.

Site: means the GOODZ Site, apps, and any other means of accessing GOODZ's platform. The "Site" includes the Services and all content, tools, features, and functionality offered on or through the platform.

GOODZ's Social Networks Accounts: means GOODZ's accounts on various social networks, such as Facebook, Google+, Twitter, Instagram, Pinterest, YouTube, etc., where information about the Site and its Services is provided, sharing the content published by Users.

Terms: means the binding agreement between GOODZ and any User, as defined in the initial paragraph of these Terms and Conditions.

Total Price: means the overall amount payable for a Transaction, including the price set by the Seller for the Item(s), shipping fees, Buyer Protection fee, and any applicable taxes or fees.

Transaction: means any purchase Transaction initiated by Users through the “Buy now” button, resulting in the conclusion of a purchase contract with the seller for the concerned Item(s).

User: means any individual who has created an account on the Site and accepted these Terms.

User Account or Account: means the account created by a User upon registration on the Site.

Visitor: Any individual who visits the Site without creating an Account.

1.1 Rules of construction

1.1.1 The descriptive headings contained in these Terms are for reference purposes only and will not affect the meaning or interpretation of these Terms.

1.1.2 Reference to any Person includes such Person’s successors and assigns.

1.1.3 The definitions set forth or referred to in Section 1 will apply equally to both the singular and plural forms of the terms defined. The words “include”, “includes” and “including” will be deemed to be followed by the phrase “without limitation”, where the context so permits. The words “herein”, “hereof” and “hereunder” and words of similar import will be construed to refer to these Terms & Conditions in their entirety and not to any specific part thereof, unless the context otherwise requires.

1.1.4 Unless the context otherwise requires, any reference to any Law, agreement or other instrument are made to it as amended and supplemented from time to time (and, in the case of a Law, to any successor provisions).

1.1.5 Any reference contained in this Agreement to a “day” or number of “days” will be interpreted as a reference to a calendar day or number of calendar days. If any action or notice is to be, or may be, taken or given on or by a particular calendar day, and such calendar day is not a Business Day, then such action or notice will be deferred until the next Business Day.

1.1.6 A reference to any other document referred to in this Agreement is a reference to that other document as amended, varied, novated or supplemented (other than in breach of the provisions of this Agreement) at any time.

USER GENERAL CONDITIONS

2.1 Welcome to our Site. These documents set out the terms and conditions governing your use of the Site. By agreeing to these Terms, you can access to our Site as a User, with the opportunity to participate as both a Buyer and a Seller of Items. If you do not accept these Terms, you will not be entitled to access and use the Site.

2.2 GOODZ provides Hosting Services as an intermediary platform connecting Buyers and Sellers. Additionally, GOODZ offers a Buyer Protection service for a fee, which applies to all Transactions initiated through the "Buy now" button, along with Additional Services. GOODZ assumes full responsibility for the Services it offers, within the scope of its obligations and as outlined in these Terms. It is important to note that GOODZ is a pure technical solution and does not take part in any Transactions between Users and neither buy nor sell the Items displayed on the Site.

2.3 The Site is designed for individuals who are at least 18 years old. It is not intended for use by individuals under the age of 18. If you are a parent or guardian of a minor under the age of 18, you may create an account and accept these Terms on behalf of the minor. However, in doing so, you assume full responsibility for the minor's usage of the Site and acknowledge that the Site is intended for individuals who are at least 18 years old.

2.4 Users acknowledge that the Site may contain advertisements placed by advertisers or companies offering goods or services. GOODZ does not take responsibility for these advertisements. Advertisers or companies must clearly indicate that they are selling goods or services as part of their business and include their full names and details, in the advertisement.

2.5 GOODZ will authorize the publication of the Items listed by the Users within 24 to 48 hours of their upload on the Site and reserves the right to withdraw any Items from the Site without prior notice and to refuse, any User’s Items posted, at its sole discretion.

2.6 The User's registration details and data relating to their use of the Site will be recorded by GOODZ. This information will not be disclosed to third parties, except on an aggregated, anonymous basis, or in accordance with the Privacy Policy. By agreeing to the Terms, Users expressly accept that GOODZ verifies the authenticity of their details by contacting them via the submitted phone number, or via email.

2.7 Users authorize GOODZ to use the information they submit on the Site to send them information on special offers, occasional third-party offers, and other marketing purposes. GOODZ will not use User data for any other purposes unless compelled by law or at the request of a law enforcement agency or governmental authority.

2.8 If Users do not wish to receive information regarding the Site and related matters via email or SMS/mobile number, they should send an email to legal@GOODZ.ae with "unsubscribe" as the subject.

2.9 Users must keep their user identification and password details confidential and not disclose them to any third party. Such identification and password are Users’ sole responsibility. By creating an account, Users recognizes that they will solely be responsible for all activity that occurs under their account.

2.10 GOODZ reserves the right to suspend or terminate a User's account in case of breach of these Terms or if suspension or termination is deemed appropriate at GOODZ sole discretion. In such cases, the User will be notified by email, and shall not attempt to re-register directly or indirectly through a related entity.

2.11 GOODZ owns all Intellectual Property Rights associated with the Site and the Service, including trademarks, trade names, designs, text, graphics, and their arrangement. Users may print or download extracts of content for personal use but must not modify them or use photographs or videos separately. Users must not circumvent security features or infringe copyright or other proprietary rights associated with the Site or its Items. Some trademarks could be listed on the platforms and GOODZ does not have any rights on it.

2.12 GOODZ takes infringement of Intellectual Property Rights and fraud seriously. Users are encouraged to report such matters, they come to be aware of immediately to GOODZ, which will inform the appropriate authorities.

2.13 If Users own Intellectual Property Rights or are authorized agents, they may submit a notification to GOODZ if they believe any Items or content infringes their IP rights. The notification must be sent to legal@GOODZ.ae.

2.14 Users are subject to certain restrictions. Users shall:

Use the Site and the Services in a lawful manner, consistent with these Terms, and refrain from engaging in fraudulent or malicious activities such as hacking or inserting harmful code.

Not upload any material intended to interrupt, damage, or limit the functionality of the Site or the Service.

Not use automated devices or programs to manipulate the flagging system or remove posts without a valid reason or without manual human intervention.

Only access the Services manually and refrain from using automated software or tools to scrape or download data, except for search engines and non-commercial public archives that comply with the robots.txt file.

Use the Service for personal use and not for any illegal or harmful purposes.

Obtain consent from GOODZ before attempting to copy any Items or reverse engineer any processes.

Adhere to all policies and notices posted on the Site while using the Service.

Not remove or alter any copyright notices displayed on the Site.

Avoid publishing User Items that is unacceptable, encourages a breach of laws or regulations, or violate or infringe the rights of others.

Respect other User’s enjoyment of the Site and the Services and refrain from interfering with their experience.

Conduct themselves in a respectful and non-abusive manner while using the Site and the Services.

Not contact individuals who have requested not to be contacted or engage in unsolicited commercial communication or advertising on behalf of other Users.

Avoid harassing or stalking anyone while using the Site and the Service.

Not collect other User’s personal data for commercial or unlawful purposes.

Not transmit User Items or materials that harasses, degrades, intimidates, or promotes hate towards individuals or groups based on various characteristics, or includes personal information without explicit consent.

Not reproducing any person or entity, and do not post User Items that infringes third parties’ intellectual property rights or violates privacy rights.

Refrain from posting pyramid schemes, unsolicited advertisements, or any form of commercial solicitation, unless for the latter as explicitly permitted by GOODZ and disclosed expressly as a commercial announcement.

Avoid including links to commercial services or third-party websites, unless specifically authorized in writing by GOODZ.

2.15 Third-party terms and conditions: Some features of the Site utilize tools and services provided by third parties, which may have separate terms and conditions. By agreeing these Terms you are expressly accepting the Site Integrated Payment Service Provider's terms and conditions. Violation of these Integrated Payment Service Provider’s terms and conditions constitutes a breach of these Terms. In case of any inconsistency between the provisions of the latter’s terms and conditions and these Terms, these Terms shall prevail and be considered as the specific terms to the extent of the inconsistency.

2.16 Changes to these Terms: Any changes to these Terms will require your prior approval. If you do not accept the updated Terms within 15 days of being notified about the changes, GOODZ may restrict your ability to use the Site until you accept the updated Terms.

2.17 Unilateral changes to these Terms: GOODZ is expressly entitled to unilaterally amend these Terms for valid reasons, such as complying with legislative or regulatory provisions, court decisions, or for security reasons. Changes may also be made to adapt to GOODZ's services, reflect operational changes, market conditions, or make editorial corrections that do not alter the content or meaning of the Terms.

GOODZ will inform Users about the amended Terms 15 days before the changes take effect unless immediate implementation is required by law or for editorial corrections. You can continue using GOODZ's services according to the amended terms from the effective date. The amendments will not apply retroactively and will not affect previous Transactions or degrade the quality of the Services you have paid for. Fees for Buyer Protection related to previous Transactions will not increase due to these changes.

If you are unsatisfied with the proposed amendments, you can terminate your relationship with GOODZ at any time, free of charge. GOODZ will continue to fulfill its obligations regarding ongoing Transactions that you have already initiated on the Site, before the effective date of termination.

2.18 Amendments published on the Site: Any amendments to these Terms published on the Site will immediately apply to Users who complete the online registration process as from the publication of the amendments.

2.19 Addition of new Services, features, and functionalities: GOODZ may introduce new Services, features, and functionalities without degrading the quality or negatively altering the characteristics of the Services you have already paid for, or the Hosting Services related to your existing listings and materials on the Site.

2.20 Visitors: As a Visitor of the Site, you can browse and view Items in the Catalogue, and read Content provided by Users, as well as news and other information published on the Site. However, you will not be considered a User and will not be able to use the Services. Nevertheless, these Terms can provide you with informative value.

2.21 Account Creation: In order to buy or sell Items on the Site and access the Services, you must register on the Site and create a User Account. During the registration process, you must provide accurate, up-to-date, and complete details. It is important to maintain and promptly update your Account information to ensure its accuracy and completeness at all times. During registration, Users will be asked to provide an email address, a user name (a pseudonym for use on the Site), and a password. Alternatively, you may choose to register using your Facebook, Google, or Apple ID profile. The provided data will be used as described in the Privacy Policy. To protect your User Account and ensure the security of other Users, GOODZ may occasionally verify the information in your User Account or request relevant information and assistance for verification procedures (referred to as "Security Procedures"). These Security Procedures aim to confirm your identity when accessing the Site and conducting Transactions. They will be reasonable and proportionate to the security objectives. As part of the Security Procedures, GOODZ may verify your telephone number, email address, credit card, debit card, payment method, bank account, historic of devices connected with your account.

CATALOGUE RULES

In order to maintain a friendly and secure trading environment for second-hand Items, we have established the following Catalogue Rules that Users must adhere to when uploading their Items on the Site.

Please be aware that these Catalogue Rules are an integral part of our Terms. By creating an account on GOODZ, you are acknowledging your agreement to these Catalogue Rules and our Terms.

3.1 Permitted Items.

Items that can be part of the Catalogue are:

Furniture for homes, such as sofas, bed frames, tables, chairs, storage furniture, etc …
Carpets, including living room carpets, bedroom carpets, shower mats, prayer mats, door mats, etc ….
Decorative accessories , etc …
Curtains (Blackout, Sheers, Roller blind, Roman Blind, etc.) , etc …
Lighting fixtures, including table lamps, ceiling lamps, chandeliers, etc ….
Bed accessories, such as sheets, mattresses, pillows, blankets, etc ….
Household products, including vacuum cleaners, irons, ironing boards, dustbins, waste bins, utensils, etc …
Home appliances, such as dishwashers, refrigerators, coffee machines, microwaves, washing machines, washer dryers, toasters, etc …
Sports equipment, etc …
Media products, including TVs, projectors, game consoles, video games, etc …
Outdoor furnitures, accessories, BBQs, etc …

3.2 Prohibited Items

Used or unpackaged cosmetics, including perfume, makeup, creams, lotions, and hair-care products, as well as cosmetic accessories like makeup sponges, wipes, …
Detergents, washing powder, cleaning chemicals, and similar products, including liquid, powder, paste, bar, or any other chemicals or products containing chemical substances.
Prescription (Rx) and non-prescription (OTC) medicinal products, medications, professional medical supplies, vitamins, food supplements, and any other health-related products.
Veterinary medicinal products, such as flea shampoo, vitamins, medicines, and similar Items.
Medical devices, including active implantable medical devices, and in-vitro diagnostic medical devices.
Drugs, drug paraphernalia, and growing ingredients for drugs (e.g., cannabis plant seeds).
Firearms, weapons, explosives, pepper sprays, tasers, and similar Items.
Stolen products.
Reproductions of currencies and Items related to currency reproduction.
Items that are prohibited by law or regulations.
Armed Forces, police, or other emergency services official uniforms, badges, accessories, or other objects. This also includes international humanitarian aid emblems and names individually or within clothing.
Items containing human or animal remains or by-products from the human body.
Counterfeit Items, including counterfeit furnitures.
Cars and motorcycle.
Any Item that infringes third party rights.

3.3 General Catalogue Rules:

Please note that all the Items to be uploaded on the Site will be subject to a prior validation by GOODZ, before being displayed on the Site. Such a validation will permit to validate that the Item is not a prohibited Item, but it will not be a review of the quality, performance, shape of an Item for which GOODZ does not bear any responsibility.

When selling an item, it is important to include any user instructions, manuals, or safety warnings that originally came with the item when sending it to the buyer.

Please note that we retain the right to reassess and determine which Items are authorized for upload on the Site. If we discover any Items that violate our terms, we may remove them from the platform, and close the User Account even if they are not specifically listed in the Prohibited Items list above.

Furthermore, Items that comply with these Catalogue Rules must have been lawfully placed on the UAE market before they can be listed on the Site. It is not permitted for Items to enter the UAE market for the first time through their sale on the Site. This means that Items must have been lawfully marketed in the UAE or previously lawfully imported into the UAE from outside sources, including GCC Member States.

SELLER GENERAL CONDITIONS

Listing Items on the Site.

4.1.1 Permitted Items: Only Items that fulfill the following conditions are eligible for listing on the Site:

The Item must fall within one of the categories specified as Permitted Items in the Catalogue Rules.
The Seller must have the legal authority to transfer ownership of the Item.
The Seller must not offer for resale Items marketed as dropshipping products with a low resale value.
The sale, use, or possession of the Item must not infringe any third-party rights, including intellectual property rights, and must comply with all relevant local, national, and international laws and regulations. The Item must be authentic and safe.
The Item must comply with commonly accepted market requirements, unless there is a written exception agreed upon between the Buyer and the Seller.
The Items must comply with the list of prohibited and restricted products provided by the Payment Service Provider, if applicable (a hyperlink to this list will be provided here [PC3] ).

GOODZ SHALL NOT BE RESPONSIBLE TOWARDS THIRD PARTY OR OTHER USERS FOR ITEMS THAT ARE NOT FOLLOWING THE ABOVE RULES.

4.1.2 Listing an Item: In order to add an Item to the Catalogue, Sellers must adhere to all Catalogue Rules. This includes filling the minimum information required, selecting the most appropriate category for the Item, and uploading one or more high-quality photographs (as required based on the Item). Sellers are not permitted to use images sourced from the Internet or pictures of similar Items. The Item's description and photographs must accurately represent its true quality, external appearance, and any known faults, defects, or alterations. GOODZ SHALL NOT HELD BE RESPONSIBLE TOWARDS THIRD PARTY OR OTHER USERS REGARDING INFORMATION AND PHOTOGRAPHS DISPLAYED BY THE SELLER.

4.1.3 Offering for Sale: Once a Seller lists an Item in the Catalogue and it is published on the Site, it constitutes an offer for sale by the Seller, which can be accepted or negociated by a Buyer.

4.1.4 Modifying a Listing: The Seller who listed the Item has the option to withdraw it, edit its announcement, modify the price at any time, as long as they have not entered into a binding contract with a User for the sale of the concerned Item.

4.2 Additional Services: The Seller has the option to acquire Additional Services, such as services aimed at improving the visibility of their Items on the Site. Information regarding these Additional Services, including their features, will be made available to the User on the Site's Help Center pages dedicated to these Additional Services.

4.2.1 List of Additional Services: GOODZ offers the following additional Services:

"Boost an Item": Users can increase the visibility of a specific Item in the Item feed, Users' newsfeed, and Catalogue search results by purchasing a "Boost." GOODZ will provide the User with statistics on the number of Users who have viewed and interacted with the boosted Items. Boosts can be purchased for different durations (e.g., one or several days), and the applicable fees will vary based on the chosen duration and Item price. Boosts are valid for the selected duration or until the Item is sold, whichever comes first. Boosts are a one-time automated service and cannot be transferred from one Item to another or between Users. If a boosted Item is sold before the end of the Boost period, or removed due to non-compliance with these Terms or the Catalogue rules, the price of the Boost will not be refunded. More information about boosting Items can be found in the Help Center.

Store Spotlight: Listed Items on the Site can be promoted in a separate section of Users' newsfeed and Catalogue search results based on these Users' preferences, catalogue filters, and most favorited Items. Store Spotlight only works when the User has five or more Items listed for sale during the duration of the Store's Spotlight. Users cannot choose which Items are visible as part of the Store Spotlight. Store Spotlight is a one-time automated service and is not transferable between Users. If one or more Items from the User's Store are sold before the end of the Store Spotlight or removed due to non-compliance with these Terms or the Catalogue rules, resulting in the User having less than five Store Items, the Store Spotlight will end, and the User will not be refunded. Additionally, if the User Account is closed due to violations of these Terms or additional terms including the Catalogue rules, all the User's Items will be removed from the Site's Catalogue, and the User will not be eligible for a refund. More information about Store Spotlight can be found in the Help Center.

Payment for Additional Services: The duration and applicable fees for Boosts and Store Spotlight will be indicated before proceeding with the payment.

4.3 Sellers’ Obligations:

The Sellers guarantee:

To only offer in their Listing Items that are available and in their possession.
To promptly remove the listing form the Site, in case of unavailability of the Item.
That their listing comply with all applicable regulations (including those related to advertising, competition, sales promotion, the use of personal data, and the prohibition of marketing certain goods or services), and do not infringe upon any third-party rights (including intellectual property rights and personal rights), or that they have obtained all necessary authorizations for the publication of their listing, and that it contains no defamatory or harmful messages about third parties.

The Sellers agree to provide an Item description that conforms to the following conditions:

New: Never used Items with no defects and 100% functional.
Good condition: Minimal use with no defects and 100% functional.
Satisfactory condition: Minor defects, barely visible but 100% functional.
Well loved: Visible defects and functional without reparation.

The Sellers declare and accept:

That due to technical reasons, their listing will not be instantly published after submission on the Site and the Applications.
That by publishing their listing on the Site, it may be shared by any User and/or Advertiser on social networks or via email, using the relevant sharing button integrated into the pages. Their listing could also be shared and advertised by the Site.
That they are solely responsible for the content of the Ads they publish and make available to Users, as well as for any documents or information transmitted to Users. The Advertiser assumes full editorial responsibility for the content of the listing they publish.
That the Site may request any document to verify the information provided during the creation or modification of their Account In the absence of communication of the requested documents, the Site is entitled to delete or refuse, at any time, without compensation or the right to a refund of any sums paid by the Advertiser for the purpose of its submission or subscription to Paid Options.

BUYERS GENERAL CONDITIONS

Buying Items on the Site.

5.1.1 Purchasing Items on the Site can be done by Buyers using the "Buy now" button. Every Transaction made through the "Buy now" button is subject to GOODZ's Buyer Protection, which is subject to a fee. Upon completing the Check out, the Buyer will enter into two distinct agreements:

Agreement between the Buyer and the Seller: Both the Buyer and the Seller acknowledge that when the Buyer completes the Check out, it establishes a legally binding agreement between them. This agreement is based on the description and photographs of the Item, the mutually agreed conditions, and the relevant conditions outlined in these Terms. The Buyer commits to making payment for the Item, and the Seller commits to transferring ownership of the Item. GOODZ IS NOT A PARTY TO THIS AGREEMENT AND DOES NOT BEAR ANY RESPONSIBILITY IN RESPECT OF PAYMENT FOR AND TRANSFER OF OWNERSHIP OF THE ITEMS. The consumer rights provided by UAE and (where applicable) UAE consumer protection law does not apply to this agreement.
Agreement between GOODZ and the Buyer for the provision of the Buyer Protection service: The Buyer Protection service is available for a fee and is included with every purchase made using the "Buy now" button on the Site.

5.1.2 Purchases made without utilizing the "Buy now" button are undertaken at the Users' own risk, and GOODZ will not provide any of the services included in the Buyer Protection for such Transactions. GOODZ EXPLICITLY STATES THAT IT IS NOT RESPONSIBLE FOR ANY LIABILITY OR CONSEQUENCES ARISING FROM PURCHASES CONDUCTED OFF THE SITE, TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN ORDER TO ENSURE YOUR SECURITY AND THE SECURITY OF TRANSACTIONS, WE STRONGLY RECOMMEND COMPLETING TRANSACTIONS USING THE DESIGNATED "BUY NOW" BUTTON AND REFRAINING FROM CONDUCTING TRANSACTIONS OUTSIDE THE SITE.

5.1.3 Shipping Tracking System. GOODZ offers an online tracking system that solely relies on the tracking information provided by the shipping providers for the parcel. THEREFORE, GOODZ DISCLAIMS ANY LIABILITY, TO THE EXTENT PERMITTED BY APPLICABLE LAWS, IF THE INTEGRATED SHIPPING PROVIDER SUPPLIES INACCURATE, INCOMPLETE, OR OUTDATED TRACKING INFORMATION.

BUYER PROTECTION

6.1 Under the Buyer Protection, the Buyer will receive the following benefits:

6.1.1 GOODZ's refund policy allows the Buyer to request a refund for lost, damaged, or significantly not as described Items. Please refer to Section 6.5 for detailed information on our refund policy.

6.1.2 GOODZ's customer support is available to assist with Transaction issues by providing access to Transaction details and guiding Users through the Transaction process. Additionally, customer support can address delivery issues by accessing the delivery status, tracking details, and coordinating with integrated shipping providers.

6.1.3 Safe payments are facilitated through the Integrated Payment System, ensuring the protection of the Total Price. All payments made via the Integrated Payment System are held in Escrow until the Transaction is successfully completed. Further details about safe payments and the Integrated Payment System are provided in Section 9.

6.2 The benefits provided under the Buyer Protection are offered as a combined package and cannot be availed as separate services.

6.3 Buyer Protection Fee: The Buyer will be notified the total amount of the Buyer Protection fees applicable to a Transaction before making the payment. It shall represent AED 4 plus 10% of the Items agreed value.

GOODZ IS NOT RESPONSIBLE OF THE QUALITY, POTENTIAL DEFAULTS OF THE ITEMS EVEN IF THE ITEM ARE SLIGHTLY DIFFERENT COMPARED TO WHAT WAS DISPLAYED IN THE ANNOUNCEMENT.

6.5 Process for Requesting a Refund Under the Buyer Protection: The Buyer Protection allows Buyers to request a refund in case of an Item being lost or damaged during shipping, or if the Item is significantly not as described. To initiate the refund process, the following steps must be followed:

6.5.1 Claim Filing Period: To initiate the resolution process and request a refund under the Buyer Protection, the Buyer must report the issue to GOODZ within a period of 24 hours. This can be done by clicking the "Report a problem" button in the Order details page of my order or by directly contacting the customer service. The 24-hour period, referred to as the “Claim Filing Period,” begins when the Buyer receives notification from GOODZ that:

The Item should have been delivered; or
The parcel appears to be lost.

During this Claim Filing Period, the Transaction will be temporarily suspended, and the Total Price will be held in Escrow until the issue is resolved.

If the Buyer fails to report the issue within the Claim Filing Period, the Transaction will be considered completed.

6.5.2 Items lost during transit: If the Buyer does not receive the Item, he shall notify GOODZ within the Claim Filing Period. The concerned Transaction will be then temporarily suspended, and the amount paid by the Buyer will not be transferred to the Seller until the issue is resolved.

The Buyer refund request will be then reviewed. The Site will investigate, taking into account all the information transmitted and related to the concerned order. They will be first an attempt to locate the shipment and contact the Buyer if it is found (it could take up to two weeks). However, if the loss is confirmed the Site will cancel the order and the Buyer will be fully refunded under the Buyer Protection.

6.5.3 Significantly Not as Described Items: Items must accurately match with the description and photographs provided by the Seller in the Item listing uploaded on the Site. If the Item received by the Buyer does not meet the description and significantly differs from photographs provided by the Seller, it will be deemed as "Significantly Not as Described." It is necessary for the Buyer to notify GOODZ within the Claim Filing Period. The order will be then temporarily suspended, and the amount paid by the Buyer will not be transferred to the Seller until the issue is resolved.

If the Buyer has chosen the "Delivery" option, follow these steps to submit a dispute:

Request for Justification: The Buyer should initiate the dispute by providing a comprehensive explanation of the facts to the platform. This should include photographs of any defective or problematic Items, a detailed description of the situation (including all interactions with the Seller), and any other pertinent evidence. This evidence should be submitted by clicking the "Report a problem" button in the order details page in my order or by directly contacting the customer support.

Thorough Evaluation: The Site will then conduct a thorough assessment of the Buyer's submitted justification, to determine whether it meets the predefined valid reasons for order cancellation. This evaluation involves a careful analysis of photographs, descriptions, and any supporting evidence. The Site may also directly communicate with the Seller for further investigation.

Cancellation Approval: If the provided justification is deemed valid after review, the Site will approve the order cancellation for Items that significantly deviate from the original corresponding listing. Other Items, without any issues, are not eligible for order cancellation and consequently not eligible for a refund. This process typically takes between 5 and 7 Business Days to complete. THE SITE ACTS AS A MEDIATOR IN SUCH SITUATIONS AND HAS THE SOLE AUTHORITY TO APPROVE OR DENY THE REQUEST AND THUS EXPRESSLY WAIVE ANY RIGHT OF CLAIMS AGAINST THE SITE'S DECISION.

Return Request: As soon as the Site approves the order cancellation, it is up to the Seller to request the return of their defected Item(s) from the Buyer. In cases of Items not matching the listing, the shipping costs for returning the Item are the sole responsibility of the Seller if they choose to retrieve their Item.

Refund Process: Once GOODZ approves the order cancellation, and in case of Seller choses to have his Item returned, the refund process for the order is initiated as soon as the order is picked up at the Buyers’ place. It then typically takes between 3 and 5 Business Days to receive the refunded amount on the Buyer’s bank account.

In the case where the Seller does not want his Item back, the Item will be then picked up by GOODZ and either given to a charity or re-sold on the platform. The Seller by confirming that he does not want to get back his Item, expressly renounces to his right of ownership on the concerned Item and will not be in a position to claim any payment or indemnity in this respect either from the Buyer or GOODZ. The same will be applicable in the absence of answer from the Seller on his intention to take back the Item after three different reminders, and in such a case the Seller will be considered has having renounces to his ownership rights over the concerned Item and GOODZ will be free to proceed as described above.

If the Buyer has chosen the "Pick-up" option, follow these steps to submit a dispute:

NO RETURN OR REFUND CLAIM WILL BE ACCEPTED IF THE BUYER INITIATE A DISPUTE AFTER HAVING PICKED UP THE ITEMS FROM THE SELLER.

However, if the Buyers has met the Seller and noticed any defaults on Item at the time of pick-up, he shall directly get back to the Site as FOLLOW:

Request for Justification: The Buyer should initiate the dispute by providing a comprehensive explanation of the facts to the platform. This should include photographs of any defective or problematic Items, a detailed description of the situation (including all interactions with the seller), and any other pertinent evidence. This evidence should be submitted by clicking the "Report a problem" button in the order details page in my order or by directly contacting the customer support.

Thorough Evaluation: The Site will then conduct a thorough assessment of the Buyer's submitted justification, to determine whether it meets the predefined valid reasons for order cancellation. This evaluation involves a careful analysis of photographs, descriptions, and any supporting evidence. The Site may also directly communicate with the Seller for further investigation.

Cancellation Approval: If the provided justification is deemed valid after review, the Site will approve the order cancellation for Items that significantly deviate from the original corresponding listing. Other Items, without any issues, are not eligible for order cancellation and consequently not eligible for a refund. This process typically takes between 5 and 7 Business Days to complete. THE SITE ACTS AS A MEDIATOR IN SUCH SITUATIONS AND HAS THE SOLE AUTHORITY TO APPROVE OR DENY THE REQUEST AND THUS EXPRESSLY WAIVE ANY RIGHT OF CLAIMS AGAINST THE SITE'S DECISION.

Refund Process: Upon approval of the cancellation by the Site, the refund process for the order is initiated. Typically, it takes between 3 and 5 Business Days to receive the refunded amount in your bank account. In case that the Seller does not claim back his Item (in the same condition as explained above), the Buyer will have the choice either to keep the Item or to ask for a pick-up. The Iem will then be sold on the Site or give to charity.

Please note that the angle or lighting in photos can also influence perception and create some differences, such as color and shape perception, may be too subjective to be considered as a fair justification for order cancellation. The Site recommends that, during the Buyer’s purchases, he carefully reviews all photos, listing descriptions, and ask questions to the Seller through the private messaging system to avoid any doubts.

Please note also that some mistakes done in the listing, like naming errors, or a obvious discrepancies between the pictures and the description, or title of the listing can be considered as not enough to justify order cancellation.

Elements considered for justifying non-conformity include:

Color: a blue sofa instead of a red one.
Material: a plastic chair instead of a wooden one.
Patterns: curtains with dots instead of stripes.
Dimensions: a table measuring 1 meter instead of 2 meters.
Wear and tear: the listing describe the Item as impeccable while it exhibits undisclosed signs of wear and tear.

Elements not considered for justifying non-conformity include:

Highly subjective colors: for example, dark gray instead of a slightly lighter shade.
Slight differences in dimensions: for example, a table measuring 2.05 meters instead of 2.00 meters save for built-in furniture (such as built-in kitchen cupboard).
Wear and tear or scratches explicitly mentioned in the listing description.

6.5.4 Item damaged during transit: If the Buyer notices that the Item is damaged upon reception, he has the possibility to directly refuse the Item. If the shipment is accepted and that a damage is then noticed by the Buyer, it is necessary for the Buyer to notify the Site within the Claim Filing Period. The order will be then temporarily suspended, and the amount paid by the Buyer will not be transferred to the Seller until the issue is resolved.

The report should be done respecting the following steps:

Request for Justification: The Buyer should initiate the dispute by providing a comprehensive explanation of the facts to the platform. This should include photographs of any defective or problematic Items, a detailed description of the situation (including all interactions with the seller), and any other pertinent evidence. This evidence should be submitted by clicking the "Report a problem" button in the order details page in my order or by directly contacting the customer support.

Thorough Evaluation: GOODZ will conduct a thorough assessment of the Buyer's submitted justification, to determine whether it meets the predefined valid reasons for order cancellation and the importance of the damage and duly inform the Delivery Partner which may have further request to evaluate the damage. This evaluation involves a careful analysis of photographs, descriptions, and any supporting evidence.

Mediator role: GOODZ WILL HAVE THE ROLE OF A MEDIATIOR BETWEEN THE THREE PARTIES INCLUDING THE DELIVERY PARTNER AND WILL TAKE CARE OF THE COMPILATION OF THE FILE TAKING INTO ACCOUNT INFORMATION FROM THE BUYER AND FROM THE SELLER, JUSTIFYING THE POTENTIAL DAMAGE DURING TRANSIT.

Cancellation Approval: If the provided justification is deemed valid by the Delivery Partner after the review and as soon as the Delivery Partner has provided information on the indemnification of the Buyer, GOODZ will approve the order cancellation and release the money to the Seller. Typically, it takes between 3 and 5 Business Days to receive the refunded amount in your bank account. In such case, the Delivery Partner will have the responsibility to fully refund the Buyer, and will therefore have the possibility to pick-up the Item.

6.5.5 Counterfeit Item suspicions: If the Buyer has suspicions regarding the authenticity of Items in his order, he shall notify the Site within 24 hours by submitting evidence (photos, references, description, etc.) that will allow the Site to determine whether the Items are authentic or not. The order will be then temporarily suspended, and the amount paid by the Buyer will not be transferred to the Seller until the issue is resolved.

After our examination (a process that may take several weeks), the Site will inform the Buyer of its decision:

If the Item is authentic, the Transaction will be definitively concluded, and no refund will be issued.
If the Item is identified as counterfeit, the order will be canceled, and Buyer will be refunded. This kind of fraud will be directly reported to the government authorities, and all parts will have to follow their requirements.
You will ask for the Site’s help in case you want to get rid of the Item.
The Seller Account will bear all the costs related to this Transaction and his Account will be suspended after full and final settlement of all amounts due (the Seller not being able to realize any further sale on the Site).

DELIVERY

GOODZ is accessible throughout the entire United Arab Emirates. Anyone with an Emirates ID can purchase and sell Items using secured payment methods and logistics services. While it is possible to place orders from a foreign country, it's not possible to have Items delivered outside the United Arab Emirates or sell Items that are physically located outside the UAE. The Item must be physically present within the UAE for selling purposes.

The User has the choice among the delivery and pickup methods indicated directly on the Site, which may, without being exhaustive, include the following methods: pickup by the Buyer at the Seller's residence and pick-up and delivery (with or without assembly) by external partners of the Site.

This option is at the Seller’s discretion so not always available on the Site.

This option requires for the Buyer to communicate with the Seller to collect the Item directly at their place. The Seller will therefore have to give its availabilities and contact details to the Buyer. The date of meeting shall not exceed 7 Business Days from the date GOODZ acknowledges receipt of the payment.

IF NO RESPONSE FROM THE SELLER IS RECEIVED WITHIN THE ABOVE-MENTIONED TIME FRAME, THE SALE SHALL BE CONSIDERED AS CANCELLED AND THE BUYER WILL BE AUTOMATICALLY REFUNDED, WHILE THE SELLER WILL HAVE TO PAY THE SITE PENALTY EQUAL TO BUYER PROTECTION FEE.

IF NO RESPONSE FROM THE BUYER IS RECEIVED WITHIN THE MENTIONED TIME FRAME, THE SALE IS CONSIDERED AS CANCELED, THE BUYER WILL NOT BE REIMBURSED.

The Buyer expressly agrees to verify the conformity of the Item at the time of the pick-up, in the presence of the Seller. NO RETURN AND REFUND WILL BE ACCEPTED, AFTER THE CONFIRMATION OF THE PICK-UP.

It is important to note that this option requires the payment to be conducted exclusively through the Site. The Seller details will only be transmitted to the Buyer once the payment has been received by GOODZ. GOODZ WILL NOT BE RESPONSIBLE FOR ANY FINANCIAL TRANSACTIONS CONDUCTED OUTSIDE THE PLATFORM. Buyers and Sellers that are conducting Transactions outside the Site will have their Accounts directly suspended.

The User agrees that information (including their name, phone number, address, and floor level) will be shared once the appointment is confirmed in order to allow the pickup or delivery to take place.

The Seller acknowledges and agrees that for Items’ delivery services purchased through the Site, the Site operates with an external delivery partner ("Delivery Partner"). The Delivery Partner is responsible for picking up the Item from the Seller's location and delivering it to the Buyer.

Upon the Buyer's placement of an order, the Seller must within 48 hours select a time slot for the pick-up of the Item from its location. The Seller understands and agrees that the chosen time slot will be communicated to the Delivery Partner to facilitate the pick-up process. The Seller will be then contacted directly by the Delivery Partner before coming at his place to pick up to verify the availability of the Seller.

Once the Item has been picked up by the Delivery Partner, the Delivery Partner will undertake reasonable efforts to deliver the item to the Buyer's designated location within 24 hours. However, the actual delivery timeframe may vary depending on various factors such as distance, traffic conditions, and other unforeseen circumstances.

The Buyer will also be contacted directly by the Delivery Partner before the delivery to verify that the Buyer is available to receive the Item. For small Items and according to the discussion between the Delivery Partner and the Buyer, it is sometime possible that the Item will be dropped in front of the Buyer’s door.

The Seller acknowledges that once the Item has been picked up by the Delivery Partner, he no longer has direct control over the Items and the delivery process. Therefore, any issues, delays, or damages that may occur during the delivery will be the responsibility of the Delivery Partner if and only if the Items has been picked up and the Item is conformed to the description provided in the listing.

THE SITE WILL NOT BE LIABLE FOR ANY ACTIONS OR OMISSIONS OF THE DELIVERY PARTNER DURING THE DELIVERY PROCESS. ANY DISPUTES OR CLAIMS ARISING FROM THE DELIVERY SHOULD BE DIRECTED TO THE DELIVERY PARTNER IN ACCORDANCE WITH THEIR TERMS AND CONDITIONS.

THE SELLER AND THE BUYER ACKNOWLEDGE THAT THE DELIVERY PARTNER HAS ITS OWN TERMS AND CONDITIONS, INCLUDING BUT NOT LIMITED TO LIMITATIONS OF LIABILITY, INSURANCE COVERAGE, AND DISPUTE RESOLUTION MECHANISMS. IT IS THE SELLER'S AND THE BUYER'S RESPONSIBILITY TO REVIEW AND COMPLY WITH THE DELIVERY PARTNER'S TERMS AND CONDITIONS WHEN USING THEIR SERVICES.

The Site reserves the right to change or replace the Delivery Partner at its discretion, provided that reasonable efforts will be made to ensure a smooth transition and minimize any disruption in the delivery process.

7.2.3 Delivery and assembly option:

The "Delivery and Assembly" service is available for Items that may require disassembly and reassembly for transport or installation purposes.

Buyers have therefore the possibility to choose if they want the carrier company to assemble their purchase when the Item is delivered at their place.

Before shipping, the Seller, should ensure that all Items’ components are gathered and adequately protected to prevent any damage during transportation. While our shipping service can handle transportation, it is not responsible for inspecting the Item’s condition. Therefore, we recommend the Seller to personally conducts the disassembly to guarantee proper handling and prevent any damage.

Upon completion of the assembly, the Buyer has to inspect the furniture thoroughly to ensure it meets his expectations. If he has any concerns or notice any issues, he should notify GOODZ immediately.

While our Delivery Partner take every precaution to ensure the safe handling and assembly of the furniture, GOODZ and the Delivery Partner shall not be liable for any damage or issues arising from the assembly process.

All associated costs are the responsibility of the Buyer.

7.2.4 Delivery time:

Orders usually take between 2 to 5 Business Days to be delivered. The delivery time depend on when the Delivery Partner picks up the order from the Seller until the Buyer receives it.

7.2.5 Rescheduling a delivery:

For each delivery, the Buyer is contacted by our Delivery Partner to be informed about the delivery of his order. In the event of unavailability at the agreed-upon time, the Buyer will have to reschedule the delivery with the Delivery Partner.

If the Buyer does not respond to the Delivery Partner regarding the delivery, the latter will have the order returned to the warehouse until a new delivery date is arranged. If the Buyer does not provide any updates within 7 days, the Buyer hereby expressly confirms that the order can be either destroyed or given to a charity and without any refund being made to him.

All cost related to rescheduling a delivery that may occur will be borne by the Buyer.

7.2.6 Delivery address:

Once an order is placed, it's not possible to directly modify the delivery address from the Platform. If a Buyer cannot receive a delivery at the address initially provided, please contact us directly at the following address xxx.

All associated costs for address modifications will be the responsibility of the Buyer. GOODZ CANNOT BE HELD RESPONSIBLE FOR ANY CHANGES MADE AFTER THE ORDER HAS BEEN PLACED.

7.2.7 Rescheduling a pick-up:

When a Buyer places an order with the "Delivery" or "Delivery and assembly" option, the responsibility for handling the order shifts to the Delivery Partner for direct pickup from the Seller. If, for any reason, the Seller is unavailable during the scheduled pickup, he must promptly contact the Delivery Partner to reschedule within 48 hours.

Repeated unavailability on three occasions will automatically result in the cancellation of the order and all costs being charged to the Seller.

7.2.8 Packaging and protecting an Item:

While it's not mandatory to package the Item before giving it to the Delivery Partner, it is highly recommended to protect the Item as much as possible to prevent any damage, even minor, and to avoid returns. GOODZ IS NOT RESPONSIBLE FOR ANY DAMAGE THAT MAY OCCUR, WHETHER ACCIDENTAL, UNINTENTIONAL, UNFORESEEABLE, DUE TO EXTERNAL CAUSES, OR RESULTING FROM THEFT.

Delivery fees

The Buyer acknowledges that for the delivery of Items purchased via the Site, delivery fees will apply. These fees are not included in the Item price and may vary depending on factors such as the delivery distance, package weight, category and any additional services requested by the Buyer (the list not being exhaustive).

The applicable delivery fees will be clearly displayed to the Buyer during the Check out before confirmation of the order. In checking out the order, the Buyer expressly agrees to pay the stated delivery fees.

The Site reserves the right to modify the delivery fees at any time, provided that such changes shall not affect orders that have already been placed and confirmed by the Buyer.

In certain cases, promotional offers or discounts may be available in respect of delivery fees. The availability and terms of such offers will be communicated to the Buyer through the Site’s promotional materials or website. The Site reserves the right to modify or terminate any promotional offers at its sole discretion.

The Seller acknowledges that the delivery fees, once paid by the Buyer, shall not be credited to the Seller's account.

INTERACTIONS AND MESSAGES ON THE SITE

User Interaction:

The Site provides a platform for Users to interact with each other through various features, including the ability to leave reviews and recommendations, follow stores, and exchange messages between Buyers and Sellers. These interactions are intended to facilitate communication, enhance the User experience, and promote a thriving online community.

Reviews and Recommendations:

Users are encouraged to leave honest and constructive reviews or recommendations based on their experiences with Sellers and their Items. These reviews and recommendations should reflect genuine opinions and provide valuable insights for other Users. The Site reserves the right to moderate and remove any reviews or recommendations that violate the Site's policies or are deemed inappropriate, racist, or fraudulent, etc …

Following Stores:

Users have the option to follow specific stores, to receive updates on new listings, promotions, or other relevant information from those stores. By following a store, Users can stay informed about the latest offerings and engage with Sellers in a convenient manner. THE SITE IS NEITHER RESPONSIBLE OF THE ACCURACY OR AVAILABILITY OF ITEMS LISTED BY STORES NOR OF ANY CONTENT PROVIDED BY THE STORE.

Messaging Between Users:

The messaging feature enables direct communication between Buyers and Sellers. Users can utilize this feature to discuss Item details, seek additional information, and negotiate offers. However, it is strictly prohibited to share personal contact information, such as phone numbers, email addresses, or external addresses, by message or by picture, for the purpose of conducting Transactions outside the Site. The only situation where the above-mentioned information are to be communicated is after the payment of an order with a pick-up delivery option. Users shall conduct all communications and Transactions solely through the platform to ensure a secured and transparent process. The Site has the right to ban Users Account if it finds out that these kind of messages or pictures are sent. The Site has the right (but not the obligation) to control and moderate all the exchanges between Users (in order to avoid any conflict or insulting practices that could occur and in order to avoid exchanges of direct contact information).

Prohibited Content and Conduct:

Users are strictly prohibited from engaging in any form of offensive, insulting, or obscene language or behavior during their interactions on the Site. Any violation of this policy may result in account closure and other appropriate actions. The Site reserves the right to monitor and moderate user interactions to maintain a respectful and safe environment for all Users. If Users are victim of these kind of incident, they should directly advise the Site via the address: legal@goodz.ae.

Content Scraping:

Users are prohibited from scraping or extracting any content from the Site, including but not limited to Item listings, store information, or messaging history, for any purposes outside the platform. All communications and exchanges should occur solely within the Site’s designated chat functionality.

User Responsibility:

Users are responsible for the content they generate and the interactions they initiate on the Site. They should act with caution, professionalism, and respect when engaging with other Users. Any disputes or issues arising from interactions should be addressed in accordance with the Site’s dispute resolution mechanisms and policies.

PAYMENT AND SECURITY:

Payment Methods

For each order process on GOODZ, Buyers can choose from the following payment methods:

- Debit/Credit Cards

Apple Pay and Google Pay
Paypal

Each Transaction made through the Site is covered by GOODZ Buyer Protection. It is important to remember that for any Transactions outside of GOODZ, the Site will not be able to help in case of issues.

If there is any trouble regarding the use of one of the above payment methods, Users shall contact their bank or payment providers.

On GOODZ, you can add or remove multiple credit cards. When placing an order on GOODZ, the Site will automatically select the credit card used for your last purchase. To use a different card, select your preferred one before proceeding with the order. We will not be able to change a payment method after an order has been correctly processed.

Please be aware that cash payment is not accepted.

Payment reception by the Seller

When a User completes a sale, the Payment Service Provider secures the Transaction, keeping it on hold until the Buyer confirms the conformity of their order (subject to Dispute situations which provides for specific situations see section xxx). Once this confirmation is received, the Transaction is unlocked, initiating the transfer of funds to the Sellerer's bank account.

Following the initiation of the transfer to the Seller’s bank account, funds are typically credited within a standard period of 5 Business Days. If Seller has not received the transferred amount within this period, he should get in touch with GOODZ Support.

In the event that a User mistakenly transfers funds to a closed or inactive bank account, the bank may reject the payment and return the money to the sender. This process can take up to 14 Business Days. It's essential to note that GOODZ CANNOT BE HELD RESPONSIBLE FOR THIS SITUATION, AND WE RECOMMEND RESOLVING IT BY DIRECTLY CONTACTING YOUR BANK.

As a reminder, a User cannot use the same bank/IBAN for multiple Accounts.

ACCOUNT SECURITY:

Login:

As mentioned above, Users are responsible for creating a strong and unique password for their Account. We recommend using a combination of letters, numbers, and special characters. Everything shall be kept confidential.

Two factors Authentification:

GOODZ strongly encourages Users to activate Two-Factor Authentication (2FA) for their Account. It adds an extra layer of security by requiring a secondary verification method, such as a mobile authentication code, in addition to the password.

10.3 Connected Accounts:

Each session shows a device logged in into the User Account. Any suspicious activity will be reported via email. It is the User’s responsibility to check any anormal connections and to report it directly to GOODZ.

10.4 Upload your documents:

To maintain the security and trustworthiness of the Site, GOODZ requires identity verification for all Sellers. The verification process is straightforward and designed to protect every Users.

During the Account creation process, Sellers will need to upload a clear image of their Emirates ID card, including both the front and back.

Once it is submitted, GOODZ will review the documents promptly. Once approved, the User Account will be fully active, and User will have access to all the platform's features, including the ability to engage in secure Transactions.

This identity verification process is a crucial part of the commitment to providing a safe and trustworthy environment for our Users, helping Users to avoid potential scams and ensuring a positive experience for all Users.

NO SPAM POLICY

At GOODZ, we are committed to maintaining a strict "No Spam" policy to ensure a positive User experience and respect privacy. This policy outlines our approach to preventing and addressing spam practices on our Site and Services.

Definition of Spam

Spam refers to the unsolicited sending of bulk or promotional messages, typically through electronic means such as email, messaging systems, or social media platforms. It includes messages that are sent without the consent of the recipient or in violation of applicable laws and regulations.

Consent-Based Communication

We only send communications to individuals who have explicitly provided their consent to receive such messages. This may include subscribing to newsletters, opting in for promotional offers, or agreeing to receive updates about our Items and services. We respect your preferences and will honor any unsubscribe requests promptly.

Reporting Spam

If you believe you have received spam from GOODZ or have any concerns regarding our communications, please report it to us using the provided contact information. We will promptly investigate the matter and take appropriate action.

Prohibited Activities

Engaging in spamming activities, such as sending unsolicited messages or using deceptive practices to obtain email addresses or personal information, is strictly prohibited. Users found to be in violation of our "No Spam" policy may face account suspension or termination.

We are dedicated to maintaining a safe and enjoyable User experience and appreciate your assistance in reporting any spam-related concerns. If you have any questions or require further clarification regarding our "No Spam" policy, please contact us using the email: legal@GOODZ.ae.

PROTECTION OF PERSONAL DATA

12.1 The Privacy Policy, which can be found at the link https://www.GOODZ.ae/privacy-policy, explains how GOODZ collects and processes the personal data of its Users and the purposes for which it does so. The Privacy Policy is separate from these Terms and is not considered a contractual agreement.

12.2 It is your responsibility to provide GOODZ with accurate and up-to-date information. If any of your personal data, such as your address or last name, changes, you must promptly update your account information to reflect those changes.

12.3 If you independently process personal data separate from GOODZ, you are solely responsible for ensuring compliance with relevant data protection laws.

INTELLECTUAL PROPERTY

13.1 Ownership of Intellectual Property

All intellectual property rights, including but not limited to copyrights, trademarks, patents, and trade secrets, associated with the Site, its content, and services belong to their respective owners, including GOODZ. These intellectual property rights are protected by applicable intellectual property laws.

13.2 Use of Intellectual Property

GOODZ grants you a limited, non-exclusive, non-transferable license to access and use the Site and its content for personal, non-commercial purposes only. You may not reproduce, modify, distribute, or create derivative works based on the intellectual property without obtaining explicit permission from the respective rights holders.

13.3 User-generated Content

By submitting or contributing User-generated content on the Site, you grant GOODZ a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display the content in any media. You represent and warrant that you have the necessary rights or permissions to grant this license.

13.4 Copyright Infringement

GOODZ respects the intellectual property rights of others and expects its Users to do the same. If you believe that any content on the Site infringes your copyright, please contact us using the provided contact information with relevant details, and we will promptly address the issue.

13.5 Trademarks

All trademarks, logos, and service marks displayed on the Site are the property of their respective owners. The use or display of these trademarks is strictly prohibited without the prior written consent of the trademark owner.

Any confidential information or trade secrets disclosed by GOODZ on the Site or in the course of providing services should be treated as confidential and protected. You agree not to disclose, reproduce, or use such confidential information for any purpose other than as explicitly authorized by GOODZ.

13.7 Intellectual Property Right on Ads and Testimonials

By subscribing to GOODZ Services, the User acknowledges that the Content is shared in a spirit of community exchange. The User may also provide testimonials regarding their use of the Services.

Therefore, the User consents to GOODZ's right to:

Freely distribute the Content and testimonials on the Site and on any other UAE or foreign Sites published by any companies with which GOODZ has agreements, through any means and on any media, for the purpose of promoting the Site.
Translate the Content and testimonials into any language.
Modify (including framing, format, and colors) and/or adapt the Content and testimonials, particularly to meet the technical constraints of the Site (alterations or degradation in quality).

13.8 Third-Party Intellectual Property

The Site may contain references, links, or content related to third-party intellectual property. GOODZ does not claim any ownership or rights to such intellectual property, and any use of third-party intellectual property is subject to the respective rights holders' terms and conditions.

13.9 Compliance and Violations

GOODZ reserves the right to take appropriate legal action to enforce its intellectual property rights and protect against any infringement or unauthorized use of its intellectual property. If you become aware of any violations, please report them using the provided contact information.

By using the Site, you acknowledge and agree to respect the intellectual property rights of GOODZ, any other User or any third parties associated with the Site.

GOVERNANCE AND DISPUTE RESOLUTION

This Terms are subject to the laws of the United Arab Emirates (UAE). Any conflicts or disputes arising under this Agreement shall be resolved by the Dubai International Financial Centre (DIFC) courts.

Notifications

Notifications

Terms & Condition